Cards and Loans Manager, HSBC

Cards and Loans Manager

HSBC

Location:
Hong Kong, Kowloon Bay

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

Job Responsibility:

Lead the team to identify and achieve the business targets, accelerate market penetration and deliver excellent services to customers
Perform product and customer analytics, formulate and implement the business strategic plans on various products or campaigns
Work collaboratively with sales frontline, support function units and key business stakeholders to uplift end-to-end service and sales qualities
Monitor and review the business performance and operational effectiveness of various marketing channels and implement appropriate enhancement measures as appropriate
Work with delivery team to provide project management and internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various products or campaigns
Actively monitor the project scope and proactively manage all the potential risks on projects and recommend mitigating measures if required
Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies

Requirements:

University degree in a related discipline or other relevant qualifications
Minimum 5 years relevant experience, preferably with knowledge of banking products and call centre business
Strong business acumen with strategic and analytical mind
Strong attentiveness to details, with ability to work independently and under pressure
Strong analytical and problem solving mindset with logical and organized thinking
Good command of Chinese and English

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
June 04, 2025

Expiration:
August 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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