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We are looking for an experienced Cardroom Dealer to join our fantastic team. At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Job Responsibility:
Provide all customers, guests, and visitors with the highest level of customer service
Take on multiple dealing and gaming roles throughout the venue as required
Execute No Limit Texas Hold’em and Pot Limit Omaha cash games and tournaments
Execute Mixed and Dealers Choice games after further training
Maintain control of the game when dealing
Provide clear and confident communication when announcing hands, bets, winners and game progress
Shuffle and deal the cards
Calculate and pay winning bets
Manage pots accurately during games
Collect rake
Identify/act upon and report any irregularities or violations of house rules
Manage chip transactions for players
Answer questions and provide guidance on rules
Provide entertainment and hospitality to customers
Ensure compliance with all relevant legislation
Be knowledgeable about Safer Gaming and Anti Money laundering requirements
Undertake regular associated training
Immediately raise concerns with line manager
Maintain a positive and upbeat attitude
Acknowledge players
Remain patient and polite
Advise customers on MetCard loyalty programme
Deal all games in accordance with procedures
Conduct game commentary
Inform a manager of "Problem Gambler" behaviours
Maintain awareness of customer body language
Work to improve technical skills
Complete all mandatory training
Attend meetings and training
Assist other dealers with coaching
Report security concerns
Check gaming equipment
Report suspicious incidents
Uphold commitment to protection of young and vulnerable people
Demonstrate key service behaviours: On It, Upbeat and Positive Attitude, Be Nice, Open and Close
Requirements:
Previous experience working as a Poker dealer
Ability to host live tables
Fully aware of compliance and social responsibilities
Must be aged 18 or above
Must have the right to work in the UK
Must be flexible in scheduling (nights, evenings, weekends, shifts in a 24/7 trading week)
Must be able to spend a large portion of shift on feet working directly with the public
Must be skilled in executing No Limit Texas Hold’em and Pot Limit Omaha cash games and tournaments
Must maintain control of the game when dealing
Must provide clear and confident communication
Must shuffle and deal cards
Must calculate and pay winning bets
Must manage pots accurately
Must collect rake
Must identify/act upon/report irregularities or violations
Must manage chip transactions
Must answer questions and provide guidance on rules
Must provide entertainment and hospitality
Must be knowledgeable about Safer Gaming and Anti Money laundering requirements
Must undertake regular associated training
Must immediately raise concerns with line manager
Must maintain a positive and upbeat attitude
Must acknowledge players
Must remain patient and polite
Must advise customers on MetCard loyalty programme
Must deal all games in accordance with procedures
Must conduct game commentary
Must inform manager of "Problem Gambler" behaviours
Must maintain awareness of customer body language
Must work to improve technical skills
Must complete all mandatory training
Must attend meetings and training
Must assist other dealers with coaching
Must report security concerns
Must check gaming equipment
Must report suspicious incidents
Must uphold commitment to protection of young and vulnerable people
What we offer:
50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health