Cardiac Device Specialist Job at Advocate Aurora Health (Naperville)

Job Responsibility

Responsible for contacting patients in regards to any company recalls thus requiring closer and more frequent monitoring and taking appropriate measures for any further changes in the device that may be required
Is knowledgeable of assisting with job duties of all personnel in the department
Evaluates, manages and provides support in the delivery of quality clinical care of patients with cardiac pacemakers and automatic internal cardiac defibrillator systems
Performs an independent daily review of remote transmission of the devices implanted within patients
Responsible for performing interrogations and necessary reprogramming of devices in patients who are scheduled in the office setting, including urgent walk-in appointments
Able to interpret arrhythmias, troubleshoot and reprogram settings of pacemaker / defibrillator according to patient’s needs and department protocols
Consistently encourage questions from patients and their families and offers guidance that fosters compliance
Provides patient education on all aspects of heart pacing
Maintains the computer programmers for patient interrogations
Work with the patient to ensure that all clinical and remote device check data reports are completed and entered into the device data base
Reports abnormal findings, patient complaints, or concerns, to physician or supervisor
Performs transtelephonic checks on pacemaker patients
Assures the accuracy and completeness of messages
Triages and prioritizes messages, communicating information to providers/patients in a timely manner
Schedules all transtelephonic checks via EMR system and notifies patients
Evaluates and triages pacemaker and defibrillator reports, both routine and those sent with alerts
Completes reports for physician review and interpretation
Communicates effectively with internal and external customers
Explains procedures and test results using language appropriate to patient's level of understanding
Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care
Provides consistent and accurate documentation of patient information, care and concerns in the EMR
Completes and submits all charges generated for device interrogations and remote checks services provided in the device clinic
Consistently completes vouchers, referrals and requisitions with all appropriate information
Completes all patient documentation after care and/or services have been provided according to policy guidelines
Documents and alerts manager of any related problems
Consistently manages time and demonstrates resource management skills effectively to complete daily activities
Consistently watchful of patient flow by keeping rooms clean, stocked and available and maintains adequate inventory
Demonstrates flexibility by performing additional duties when and where indicated

Requirements

High School diploma
Bachelor’s degree encouraged/preferred
3-5 years clinical cardiovascular experience
Familiar with cardiac devices, such as pacemakers and automatic internal cardiac defibrillator systems
Good computer and organizational skills
Good communication skills
Ability to identify cardiac arrhythmias and abnormalities in devices
Willing to learn pacemaker and defibrillator analysis
Ability to assess, plan and intervene and evaluate the physical, emotional and education needs of patients
Current CPR certification
Must be able to successfully complete clinic-based training for all associates
Ability to work with all levels of personnel
Ability to work under stressful situations
Frequent periods of extended standing and sitting
Possible lifting and assisting of patients
Must be alert and respond immediately to abnormalities and patient condition changes
Must be able to meet flexible staffing requirements
Ability to make independent decisions and handle STAT situations
Ability to work under stressful conditions and difficult situations
Ability to lift up to 35 pounds without assistance

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

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Cardiac Device Specialist

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