Card Services Representative

• Supporting debit and credit card operations
• fraud investigation and dispute resolution processes
• researching and resolving member claims in accordance with Visa, Reg E, and Reg Z regulations
• processing adjustments
• monitoring reports
• maintaining accurate documentation to ensure compliance and service standards are met

• Minimum of one year of experience working in a financial institution, preferably in card services or fraud investigation
• familiarity with debit and credit card products, including knowledge of fraud prevention techniques and systems
• understanding of Visa regulations and federal rules such as Reg E and Reg Z
• strong communication skills to interact effectively with members and team members
• excellent organizational abilities with the capacity to manage multiple tasks simultaneously
• proficiency in utilizing card and financial systems such as CO-OP or Episys is preferred
• attention to detail and a commitment to maintaining accurate and thorough records
• ability to analyze reports and data to identify and address discrepancies or potential fraud

Proficiency in utilizing card and financial systems such as CO-OP or Episys

• Medical insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• eligibility to enroll in company 401(k) plan