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Robert Half Logo Robert Half · IT - Administration

Card Services Manager

United States, Brighton Employment contract, B2B, Contract work · Job Posted July 13, 2026
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Job Description

We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight.

Job Responsibility

  • Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio
  • Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards
  • Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations
  • Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly
  • Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members
  • Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs
  • Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs
  • Foster a team environment centered on accountability, communication, collaboration, and member-focused service

Requirements

  • Bachelor’s degree in business or a related discipline, or equivalent relevant experience
  • At least 5 years of experience in financial services
  • A minimum of 3 years of people leadership or team management experience
  • Demonstrated knowledge of both debit card and credit card operations
  • Strong leadership skills with the ability to coach employees, foster teamwork, and communicate effectively across functions
  • Analytical mindset with the ability to assess issues, make sound operational decisions, and recommend practical improvements
  • Ability to manage multiple priorities and perform effectively in a fast-paced environment
  • Experience building productive working relationships with clients, colleagues, and external partners

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
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