Card Fraud Manager Jobs

Mercury

Location:
United States; Canada, San Francisco ▼
New York
Portland

Category:
Finance

Contract Type:
Not provided

Salary:

135900.00 - 169800.00 USD / Year

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Job Description:

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives. We’re looking for a Card Fraud Manager to lead our team of Senior Card Fraud Investigators and help shape the future of card fraud prevention at Mercury. You’ll lead a high-performing team dedicated to detecting, investigating, and mitigating card fraud while balancing excellent customer experience. You’ll also collaborate across Risk Operations, Customer Support, Risk Strategy, Product, and Engineering teams to design scalable, data-driven controls and tools to improve our fraud detection capabilities.

Job Responsibility:

Lead and develop a team of Card Fraud Investigators, providing mentorship, performance feedback, and opportunities for growth
Hire additional team members as business needs evolve
Set and track key performance metrics to assess team effectiveness and guide operational improvements
Foster a high-performing, collaborative team culture focused on balancing fraud prevention with an excellent customer experience
Shape strategy for transaction-level fraud prevention and mitigation, balancing risk controls and customer friction
Partner with Product, Risk Strategy, and Risk Engineering to automate workflows, improve investigation tools, and design scalable systems that reduce manual review volume
Collaborate cross-functionally with Compliance, Legal, and other partners to enhance fraud prevention policies, tooling, and decisioning logic
Coordinate with Disputes and Customer Support to align on processes for unauthorized transactions and ensure consistent customer communication
Oversee Mercury’s card fraud monitoring operations, ensuring timely and accurate investigation of alerts from MasterCard Fraud Center and internal systems
Leverage data to identify emerging fraud trends and drive proactive rule adjustments or new mitigation strategies, while building consistent processes across the team to balance risk mitigation and customer experience
Document and refine processes to drive continuous improvement in efficiency, accuracy, and scalability
Communicate insights and outcomes to internal and external stakeholders to support transparency and learning across Mercury

Requirements:

6+ years of experience in card or payments fraud management
2–3+ years of people management experience (including leading investigators or analysts)
Strong domain knowledge of card fraud patterns, transaction monitoring systems, and dispute workflows
Proficient with tools such as MasterCard Fraud Center, Accertify, Falcon, or equivalent fraud management systems
Data-driven mindset, able to interpret trends, evaluate rule performance, and make informed decisions using internal data
Excellent communication and leadership skills
Thrive in fast-paced, high-stakes environments and enjoy solving complex fraud problems with a calm, strategic approach
Comfortable with ambiguity, prioritizing effectively in a dynamic environment while ensuring risk is managed responsibly

What we offer:

Equity (stock options)
Benefits

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Card Fraud Manager