Caravan Sales Team Member Job at Butlin's (Minehead)

Job Description

Provide high-quality remote sales support to the on-site caravan sales operation by handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting virtual viewings, and progressing customers through the ownership journey. The role focuses on fast, professional follow-up, accurate CRM administration, excellent customer experience, and full compliance with regulated sales standards.

Job Responsibility

Make timely outbound calls to new and existing enquiries, following agreed service levels and prioritisation
Qualify customer needs (budget, preferred models, usage, timelines) and match to suitable stock/options
Book and confirm on-site appointments and viewings
ensure customers have clear joining instructions and expectations
Support virtual engagement (video calls/virtual tours, sending brochures, pricing and ownership information)
Maintain structured follow-up plans to progress leads, reduce drop-off and maximise appointment conversion
Deliver a friendly, professional and consultative experience on every call and message
Explain the ownership journey clearly and consistently, including key costs and next steps
Handle objections and questions confidently, escalating complex queries to the Sales Manager where required
Ensure customers feel valued and informed, regardless of whether they proceed immediately
Support handover communications and aftercare touchpoints as directed by the Sales Manager
Keep CRM records accurate and up to date: stages, notes, next actions, outcomes and customer preferences
Maintain strong administrative standards for documentation, appointment packs and communication logs
Update customers with accurate pricing and stock information, aligned to the latest approved materials
Use approved templates and processes for email/SMS communications and consent management
Provide daily/weekly performance updates and pipeline handover notes to the on-site team
Operate within all regulated sales requirements, consumer protection legislation and company policies
Ensure transparency and accuracy in all communications
do not overpromise or provide misleading information
Follow GDPR and consent rules for calling, emailing and marketing communications
Participate in call coaching, quality reviews and training
action feedback quickly
Escalate any compliance risks or customer vulnerability concerns immediately
Work closely with the on-site sales team to ensure smooth lead handover and consistent messaging
Support sales events and open days through pre-event calling, confirmations and post-event follow-ups
Share customer insights and common objections to help improve scripts, materials and processes
Maintain a proactive, solutions-focused mindset while working remotely
Contribute to continuous improvement of the sales journey and customer experience.

Requirements

Proven customer service or sales experience (telephone/remote selling desirable)
Strong communication skills with a consultative, customer-first approach
Resilient and comfortable working to targets and activity standards
Excellent organisation and admin skills
confident using CRM systems and Microsoft tools
High attention to detail, especially around data quality and accurate information sharing
Understanding of regulated/ethical selling, consumer protection and GDPR principles (training provided)
Ability to work independently in a remote environment and manage time effectively
Flexible to support peak trading periods, including evenings/weekends where required.

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Caravan Sales Team Member

Job Description

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