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Caravan Sales Team Member

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Butlin's

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Location:
United Kingdom , Minehead

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Provide high-quality remote sales support to the on-site caravan sales operation by handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting virtual viewings, and progressing customers through the ownership journey. The role focuses on fast, professional follow-up, accurate CRM administration, excellent customer experience, and full compliance with regulated sales standards.

Job Responsibility:

  • Make timely outbound calls to new and existing enquiries, following agreed service levels and prioritisation
  • Qualify customer needs (budget, preferred models, usage, timelines) and match to suitable stock/options
  • Book and confirm on-site appointments and viewings
  • ensure customers have clear joining instructions and expectations
  • Support virtual engagement (video calls/virtual tours, sending brochures, pricing and ownership information)
  • Maintain structured follow-up plans to progress leads, reduce drop-off and maximise appointment conversion
  • Deliver a friendly, professional and consultative experience on every call and message
  • Explain the ownership journey clearly and consistently, including key costs and next steps
  • Handle objections and questions confidently, escalating complex queries to the Sales Manager where required
  • Ensure customers feel valued and informed, regardless of whether they proceed immediately
  • Support handover communications and aftercare touchpoints as directed by the Sales Manager
  • Keep CRM records accurate and up to date: stages, notes, next actions, outcomes and customer preferences
  • Maintain strong administrative standards for documentation, appointment packs and communication logs
  • Update customers with accurate pricing and stock information, aligned to the latest approved materials
  • Use approved templates and processes for email/SMS communications and consent management
  • Provide daily/weekly performance updates and pipeline handover notes to the on-site team
  • Operate within all regulated sales requirements, consumer protection legislation and company policies
  • Ensure transparency and accuracy in all communications
  • do not overpromise or provide misleading information
  • Follow GDPR and consent rules for calling, emailing and marketing communications
  • Participate in call coaching, quality reviews and training
  • action feedback quickly
  • Escalate any compliance risks or customer vulnerability concerns immediately
  • Work closely with the on-site sales team to ensure smooth lead handover and consistent messaging
  • Support sales events and open days through pre-event calling, confirmations and post-event follow-ups
  • Share customer insights and common objections to help improve scripts, materials and processes
  • Maintain a proactive, solutions-focused mindset while working remotely
  • Contribute to continuous improvement of the sales journey and customer experience.

Requirements:

  • Proven customer service or sales experience (telephone/remote selling desirable)
  • Strong communication skills with a consultative, customer-first approach
  • Resilient and comfortable working to targets and activity standards
  • Excellent organisation and admin skills
  • confident using CRM systems and Microsoft tools
  • High attention to detail, especially around data quality and accurate information sharing
  • Understanding of regulated/ethical selling, consumer protection and GDPR principles (training provided)
  • Ability to work independently in a remote environment and manage time effectively
  • Flexible to support peak trading periods, including evenings/weekends where required.

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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