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The Caravan Accommodation Manager is a key operational leader responsible for the smooth and consistent delivery of our Caravan Village at Butlin’s Skegness. This is a large‑scale role covering static caravans, lodges, hire fleet units, sublets, owner accommodation and all associated public areas. A central part of the role is driving our Clean and Fault Free (CAFF) approach. This is a fast‑paced, hands‑on leadership role that requires strong operational oversight, confident decision‑making and the ability to adapt to changing priorities. The position operates on a five‑day working pattern across seven days, so flexibility is essential.
Job Responsibility:
Responsible for the smooth and consistent delivery of the Caravan Village
Lead team in promoting highest operational standards in resort and accommodation cleanliness
Drive Clean and Fault Free (CAFF) approach
Embed high expectations across the team
Ensure every unit meets quality standards
Work closely with wider Guest Services and Accommodation teams to resolve issues quickly
Manage challenges proactively
Continually improve guest and owner experience
Accountable for key performance measures including Guest NPS for Caravan Village and caravan owner satisfaction scores
Manage payroll and resource planning for the Village
Ensure the right people are in the right place at the right time
Work collaboratively with other departments to maintain high standards and drive improvements
Lead by example, championing high standards and promoting a positive culture
Requirements:
Extensive operational knowledge in managing large-scale cleaning or soft-services operations
Highly organised
Calm under pressure
Able to balance competing priorities with confidence
Proven ability to motivate and guide both permanent and temporary teams
Ability to set clear expectations and inspire people to deliver exceptional standards
Ability to manage payroll and resource planning
Ability to work collaboratively with other departments
Ability to lead by example, champion high standards, and promote a positive culture