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Ability to successfully recruit and onboard new employees, train and coach staff, schedule employee shifts, with strict adherence to overtime policies, perform activities around employee engagement, performance management, and recognition
Maintain a focus on growing sales volume and increasing site profitability
Manage operating P&L metrics and understands how expenditures/costs impact business margins and pricing
Ensure that customers are satisfied and that any inquiries, incidents and issues are resolved in a timely manner
Ensure the site follows all approved safety procedures
Ensure the site follows all approved vehicle damage claim procedures
Performs other duties and responsibilities as assigned
Requirements:
Strong leadership and communication skills including active listening
Experience with team building
Excellent sales and customer service skills
Ability to anticipate customer needs
Proficient computer skills
Strong work ethic and professional attitude
High school diploma or equivalent required
Three+ years of retail experience, with at least one year in a management role
For this position, an unexpired Driver's License is required