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Car Wash Customer Service Representative

United States of America, O'Fallon Employment contract 15.00 - 16.00 USD / Hour · Job Posted November 04, 2025
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Job Description

Customer Service Representative position at Rainstorm Car Wash responsible for assisting customers, explaining wash options, maintaining site cleanliness, and providing excellent customer service in an outdoor car wash environment.

Job Responsibility

  • Greeting customers and answering questions
  • Explaining wash options available
  • Assisting customers at pay stations
  • Fielding customer inquiries
  • Guiding customer vehicles into wash tunnel
  • Performing cleaning tasks such as taking out garbage and sweeping lot
  • Using pressure washer to clean wash bay
  • Following dress and appearance code
  • Customer interaction (70% of time)
  • Site upkeep and cleaning (20% of time)
  • Opening/closing procedures (5% of time)
  • Basic troubleshooting of daily duties (5% of time)

Requirements

  • Excellent communication skills including active listening
  • Excellent sales and customer service skills
  • Ability to anticipate customer needs
  • Ability to recommend different wash memberships to customers
  • Ability to work as a team
  • Proficient computer skills with the ability to learn a point of sales system
  • Strong work ethic and professional attitude
  • Customer service and some sales experience preferred
  • Physical ability to stand and walk throughout workday
  • Ability to work in damp and humid conditions
  • Ability to work in outdoor variable weather conditions
  • Ability to lift objects up to 25lbs regularly and occasionally up to 50lbs
  • Capable of performing responsibilities with minimal supervision

Nice to have

Customer service and some sales experience preferred

What we offer

  • Competitive Pay plus commissions opportunity
  • Paid Vacations
  • Medical, Dental, and Vision Coverage
  • 401K plan with competitive company match
  • Free Employee Car Wash Membership
  • Tuition Reimbursement
  • Work with fun motivated people
  • Fast Career opportunities

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