Car Buying Specialist

• Creating meaningful experiences for customers by using excellent listening skills and asking the right questions
• Understanding where the customer is in their car buying journey and explaining how lending products can save them time and money
• Responding to customer queries over phone, web chat, and email
• Contacting dealerships to arrange payment and request invoices
• Being the main point of contact for customers funding their vehicles via the Admiral Money proposition
• Liaising with customers and internal support teams to solve queries
• Supporting customers that have applied via digital or point of sale journeys
• Communicating with internal stakeholders to develop and enhance the customer journey
• Ensuring the customer journey exceeds expectations with transparency
• Serving as primary point of contact for customers
• Leveraging internal capabilities to help customers find suitable vehicles
• Providing expert support on financial products
• Liaising with dealers to arrange payment and sync collection dates
• Functioning as liaison between customers and internal departments
• Collaborating with cross-functional teams
• Consulting with Product team to iterate and improve proposition
• Ensuring customer is aware of features of each financial product
• Consulting with dealer network for smooth handover and payment
• Supporting customer in making a sound financial choice
• Ensuring best practice and expertise shared across operational teams
• Rolling out product/role specific training, call calibration sessions or workshops

• Familiarity with motor industry and car buying is desirable
• Previous customer service experience preferably in a sales environment with a strong appetite for providing first class customer service
• Sound analytical skillset
• Effective communication and influencing skills
• Strong literacy and numerical skills
• Willing to be developed, coached, and to take on board feedback
• Embrace working in a fast-paced environment
• Used to working to deadlines and meeting KPI’s
• Pro-active, organised, able to manage time effectively and take initiative
• Positive work ethic and can-do attitude
• Willing to share ideas and contribute to the business
• Sales methodology
• Changing landscape of the regulatory environment
• Digital innovation

Familiarity with motor industry and car buying

• Up to £3,600 of free shares each year after one year of service
• 33 days holiday (including bank holidays) increasing to maximum 38 days
• Option to buy or sell up to an additional five days of annual leave