Captain Job at Four Seasons (Nashville)

Job Description

Bacco Restaurant & Bar is Four Seasons’ signature Italian dining destination, offering an elevated yet welcoming fine-dining experience rooted in authentic cuisine, exceptional wines, and personalized service. As a Captain, you will serve as the primary point of contact for guests within your assigned dining room station, taking full ownership of the guest journey from arrival to departure while setting the standard for service excellence and hospitality.

Job Responsibility

Take full ownership of an assigned station and oversee the complete guest dining experience
Welcome guests warmly and deliver consistent, professional, and gracious service throughout each course
Sell and serve food and beverages using approved service techniques, position numbers, and service spiels
Describe menu items, daily features, and changes
answer questions related to food, beverage, and wine offerings
Maintain awareness of table status, pacing, and upcoming courses to ensure seamless service flow
Communicate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to anticipate and meet guest needs
Assist with food expediting to maintain proper timing and coordination with the kitchen
Monitor guest satisfaction after each course and resolve concerns promptly and professionally
Ensure accuracy of guest checks, present them in a timely manner, and process payments efficiently
Coordinate table maintenance, clearing, resetting, and stocking in collaboration with support staff
Maintain a clean, safe, and organized dining room and service stations at all times
Participate in pre-shift meetings and remain current on menu, beverage, and wine updates
Comply with all Bacco Service, Food, Beverage, and Wine Manuals, as well as all federal, state, and local health, safety, and labor regulations

Requirements

High School Diploma or equivalent
Minimum of 1–2 years of fine-dining or comparable food service experience preferred
Must meet minimum legal age requirements to serve alcohol
Strong verbal and written communication skills
Extensive knowledge of food, wine, and beverage offerings
Thorough understanding of fine-dining service standards and procedures
Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques
Proficiency with POS systems and basic computer applications
Strong numerical skills and accuracy in cash and check handling
Professional demeanor, attention to detail, and the ability to lead by example in a team environment

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discounts for stays at any Four Seasons property worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits as available

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