Captain Waiter/ess

• Oversee and coordinate the daily operations of the restaurant's dining area
• Lead, train, and motivate the waiting staff to maintain high service standards
• Greet and seat guests, ensuring a warm and professional welcome
• Manage reservations and handle special requests or dietary requirements
• Provide detailed menu information, including daily specials and wine recommendations
• Resolve guest complaints promptly and professionally
• Ensure compliance with food safety regulations and hygiene standards
• Assist in inventory management and stock control
• Collaborate with the kitchen team to ensure smooth service flow
• Maintain a clean and organised dining area at all times

• Minimum 3-5 years of experience in fine dining or luxury hospitality
• Previous experience in a supervisory role within food service
• Excellent customer service skills with a strong focus on guest satisfaction
• Demonstrated leadership abilities and team management skills
• Proficiency in restaurant management software
• Fluent in English
• additional languages are advantageous
• Exceptional communication and interpersonal skills
• Ability to work under pressure and multitask effectively
• High school diploma or equivalent (required)
• Hospitality management degree or relevant certification (preferred)
• Valid food safety certification
• In-depth knowledge of food and beverage pairing
• Thorough understanding of fine dining etiquette and service standards
• Familiarity with Vietnamese cuisine and culture (preferred)
• Willingness to work in Phu Quoc, Vietnam

• Hospitality management degree or relevant certification
• Familiarity with Vietnamese cuisine and culture

A competitive package and plenty of development opportunities