Capacity Planning Manager Job at Microsoft Corporation (Multiple Locations)

GTM & Capacity Planning Manager

We are looking for a GTM & Capacity Planning Manager to join our Revenue Operati...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

109100.00 - 147500.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

3+ years of experience in Consulting, Revenue Operations, Finance, preferably in the SaaS industry, with a focus on business strategy and modeling, and deep expertise in GTM planning
Clear and compelling storytelling abilities that distill complex information and concepts simply and concisely for a variety of audiences
Superior written and verbal communications skills with experience preparing strategy memos, white papers and presentations for an executive audience
A breadth of experience interacting across marketing, sales, finance, and business operations
An analytical mindset with fluency in data
comfortable diving into metrics and data to extract insights and tell compelling stories
A demonstrated ability to take initiative and manage multiple, complex, competing priorities
The ability to earn trust and collaborate with sponsors and key stakeholders at all levels to establish a shared vision, common goal framework and prioritization principles where no formal authority exists

Job Responsibility

Owning the annual and quarterly planning processes for SMB and Enterprise businesses, including account segmentation, coverage model design, global quota-setting, resource allocation, and revenue forecasting
Building and refining complex planning models (quota, capacity, territory) to translate business processes into structured analytical models that provide clear insights on revenue impact and GTM efficiency
Analyzing sales productivity, market trends, the competitive landscape, and funnel dynamics to surface strategic growth opportunities and risks
Driving a comprehensive approach to planning that aligns long-term business strategies with tactical execution through the recommendation of hiring targets and schedule, revenue goals, and allocation of resources across regions, segments, and GTM motions
Identifying and expanding Total Addressable Market (TAM) to drive GTM strategy, leveraging a deep understanding of market dynamics and operational constraints
Serving as a trusted expert by providing strategic recommendations and delivering solutions that support high-level growth and scaling initiatives
Collaborating cross-functionally to create formal networks and drive aligned execution across senior leadership, Marketing, Business Operations, and Finance
Partnering with Finance, Sales & CS Operations, Business Operations, Marketing, Sales, and CS leaders, and other stakeholders to support quota and target setting, territory design, and ROI modeling to achieve Clio’s revenue targets
Demonstrating independent judgment to identify, structure, and resolve policy and process gaps, data inconsistencies that impede the planning lifecycle while designing new governance policies to drive consistency in GTM and capacity planning
Owning and delivering complex analyses on sales and CS performance metrics (e.g., pipeline generation trends, forecast accuracy, rep productivity, and sales capacity gaps), and translating data into clear, actionable narratives for senior leadership

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Capacity Manager

As a Capacity Manager, you are responsible for optimizing resource planning and ...

Location

Belgium , Machelen

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Business, HR, or a related field
3+ years of experience in resource planning or capacity management
Strong analytical and organizational skills
Experience in contract management and negotiations
Excellent communication and stakeholder management skills
Fluent in Dutch, French and English

Job Responsibility

Planning and optimizing resources for projects and managed services
Analyzing productivity and providing advice on improvements to increase margins
Managing billability programs
Conducting CV quality audits
Promoting future-ready capabilities
Coordinating freelancers and subcontractors including contract management and negotiations
Acting as Single Point of Contact for bench management
Tracking requests and placements in internal tools
Monitoring end dates and extensions
Sharing placement and rate overviews with business units

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through Sopra Steria Academy
Flexible working arrangement
Team events

Fulltime

Capacity Planning Analyst

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning ...

Location

United Kingdom; Ireland , Croydon; Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

3+ years in Workforce Management, within a contact centre environment
2+ years in a capacity planning and forecasting role
Previous experience with WFM platforms (eg: Verint, Aspect, IEX)
Proficiency in data modelling, statistical analysis, and data visualization
High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access
Experience with SQL or other data retrieval languages advantageous
Ability to interpret data for performance trends and long-term improvement opportunities
Experience presenting long-term scenario plans to senior leadership

Job Responsibility

Implementation and maintenance of best practice resource planning practices
Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise
Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes
Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost
Mitigate capacity risks by managing dependencies across multiple sites and geographies
Clearly communicate dependencies and manage/track expectations
Participate in global customer service initiatives and project roll outs to cater to growing business needs
Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation
Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations
Collaborate with stakeholders to implement risk mitigation strategies

Capacity Planning Analyst

As the Capacity Planning Analyst, you will be the analytical engine driving our ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience in Capacity Planning and long-term forecasting within a fast-paced, multi-channel Contact Centre or Financial Services operational environment
Strong understanding of WFM principles, shrinkage calculation, and resource modelling across diverse queues and skill sets
Expert proficiency in using advanced statistical and analytical methods for demand forecasting
Advanced skills in data manipulation and modelling, coupled with experience using BI tools or WFM software
Exceptional analytical skills with a meticulous attention to detail and a passion for data accuracy
Demonstrated ability to communicate complex, technical forecasts and capacity risks clearly and concisely

Job Responsibility

Develop, own and maintain highly accurate long-term demand forecasts (3-12 months) for multiple Customer Operations teams
Identify, analyse, and integrate key business drivers such as seasonality, marketing campaigns, product launches, and regulatory changes into complex forecasting models to increase prediction accuracy
Conduct robust scenario planning and 'what if' analyses to model the impact of various strategic decisions (e.g., hiring timelines, technology adoption, cross-skilling initiatives) on future capacity requirements
Translate demand forecasts into tangible capacity plans, outlining required full-time equivalent (FTE) staffing levels, necessary skill profiles, and adherence requirements
Proactively identify and communicate potential capacity shortfalls or surpluses, providing clear, data backed recommendations to the Service Delivery Manager and leadership teams to mitigate risks
Create and maintain compelling dashboards and reports to provide transparency into planning assumptions, forecast accuracy, and future resource needs
Work collaboratively with Real-Time Analysts to ensure the operational reality aligns with planning assumptions and to provide a feedback loop on forecast accuracy and intraday trends

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Production Planning Manager

Manages the planning and establishment of planning schedules, monitoring of mate...

Location

United States , Henderson

Salary:

Not provided

RK Mechanical, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree and a minimum of 7 years of relevant experience, or an equivalent combination of education, skills, and experience typically required for specialized technical roles
Demonstrates advanced expertise and applies sophisticated techniques within their area of specialization
Utilizes broad and diversified knowledge of principles and best practices across a wide range of assignments
Exercises independent judgment in addressing complex issues and determining appropriate methodologies
Receives guidance primarily on overarching objectives, critical challenges, emerging concepts, and policy-related matters
Serves as a key liaison within and outside the organization, acting independently on matters related to their functional area

Job Responsibility

Develops capacity plans, forecasts, and overall scheduling reports to be displayed electronically
Manages revision of production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management to identify delays and accordingly adjust schedules with notification to the project teams
Oversees planning and scheduling of workflow for each department and operation according to previously established sequences and lead times
Oversees planning sequence of fabrication, assembly, and other operations needed for guidance of production workers
Confers with shop superintendents to coordinate production schedules, activities and determine status for assigned projects
Assists with expediting operations that delay and alter schedules to meet unforeseen conditions
Evaluate current processes and assist in new product development and enhancements
Resolve planning issues and escalates unresolved issues to management promptly
Assist in employee hiring, training, performance evaluation, and retention activities
Work with and improve current use of the ERP (Enterprise Resource Planning) system

What we offer

competitive benefits to support your growth and well-being
hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, as well as our accredited apprentice program

Workforce Strategy and Planning Senior Manager

The Workforce Strategy and Planning Senior Manager drives the strategy, design, ...

Location

Netherlands , Amsterdam

Salary:

Not provided

AniCura Group

Expiration Date

Until further notice

Requirements

Minimum: Bachelor’s degree in human resources, Business Administration, Data Analytics, or related field.
Preferred: Advanced degree or certification in Workforce Planning, P&O Analytics, or Business Strategy.
8+ years in workforce planning, P&O analytics, or strategic P&O roles.
Strong expertise in data analysis, forecasting, and modeling techniques.
Proficiency with workforce planning and analytics tools (e.g., SAP SuccessFactors, Workday, Power BI).
Experience in multi-country, matrixed, and dynamic business environments.
Strong stakeholder management, communication, and data storytelling skills.
Fluency in English (additional European languages are a plus).

Job Responsibility

Develop and lead MVH Europe’s integrated workforce planning strategy, ensuring alignment with business growth, transformation efforts, and capability priorities.
Design workforce models to address current gaps and anticipate future needs across regions, roles, and functions.
Act as a workforce planning thought partner to senior leadership, P&O, Finance, and Operations.
Analyze workforce data to identify talent risks, skill gaps, trends, and optimization opportunities.
Build dashboards, KPIs, and reporting frameworks to inform leadership decision-making.
Collaborate with P&OIS, Digital, and Analytics teams to embed workforce intelligence into systems and platforms.
Use scenario planning to model workforce responses to market shifts, organizational change, or strategic pivots.
Provide evidence-based recommendations for staffing, mobility, restructuring, and capacity building.
Connect workforce planning with talent acquisition, learning & development, and succession planning.
Partner with Talent, P&O Business Partners, and Leadership Development teams to ensure implementation readiness.

What we offer

An industry competitive salary and benefits package.
A stimulating work environment with good opportunities for personal development.
Freedom to take responsibility and the opportunity to influence.
Flexible working hours, hybrid working, international, digital work environment.
Learning and development opportunities.
The opportunity to cuddle our beloved 4-legged friends in our offices.

Fulltime

Supply Chain Planning Manager

As a Supply Chain Planning Manager, you will lead the Integration team, collabor...

Location

Belgium , Wilrijk, Antwerpen

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Eager to understand key performance measurements for business planning and monitoring
Experienced in unit fulfilment dynamics and their influencing factors
Familiar in developing business strategies and consistently delivered results in your previous role(s)
Demonstrate effective collaboration and co-creation skills, valuing an environment of teamwork and innovation
Acted as in influential bridge between different departments or stakeholders, ensuring engagement, alignment of goals and smoot integration of processes
Experienced in the areas of forecasting, range management, stock accuracy, stock structure and sales steering
Enthusiastic about applying strategic, tactical and operational analysis to enhance customer satisfaction and business improvements
Have 3 – 5 years of experience and proven performance in leading business through people in complex operational environments
Very good knowledge of different leadership styles and how to adapt it according to needs and different situations
Ability to lead and coach based on performing and delivering while learning and developing

Job Responsibility

Guide, coach and inspire the Fulfilment Integration team, collaborating closely with Fulfilment Operations
Foster a supportive work environment emphasizing communication, flexibility and a performance-driven culture while valuing diversity, inclusion and well-being
Leading Fulfilment Integration by executing commercial activation, range changes and operational forecasting within the unit
Actively involve the Management Team, and support the Fulfilment Manager in the growth of Fulfilment in the unit and area
Securing competence building, development and succession in the area of Fulfilment
Responsible for end-to-end supply, range and unit capacity planning and stock accuracy management in the unit
Proactively work to optimize stock structure, reducing avoidable stock and ensuring healthy capacity utilization and low costs by working with store and matrix partners
Leading the implementation of unit Fulfilment solutions to ensure correct use of systems to improve efficiency and cost saving.

What we offer

Eco-vouchers
End-of-year bonus, holiday pay and sector premiums
An additional allowance if you come by bike
Private leasing of an electric bike
Comprehensive hospitalization insurance
A private accidents insurance
Pension savings
A leave savings plan
Extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
A canteen where you can eat delicious food at very democratic prices

Fulltime

Senior Manager, Financial Planning & Strategy - Sales & Pipeline

The Financial Planning & Strategy (FP&S) team at Checkr provides financial insig...

Location

United States , San Francisco

Salary:

192000.00 - 226000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

8+ years of progressive experience, including 4+ years covering sales and pipeline
foundational experience in investment banking, private equity, or management consulting preferred
experience with consumption-based business models
demonstrated success driving sales strategy, planning, and performance management
expert-level modeling ability, translating complex business drivers into clear frameworks
strong executive presence with proven ability to provide clarity and partner with stakeholders at all levels
experiences with Salesforce, BI tool (ie. Looker), and SQL
experience in identifying business insights through analysis
have a hustler mindset
thrive in an environment where you will be asked to own an ambiguous project that you have not done before

Job Responsibility

serve as the lead strategic finance partner to our VP of Sales and their leads
proactively create, drive, and partner on strategic initiatives that drive step-function growth of our business
drive a considerable portion of our long-range and annual planning processes, including driving the quota-setting process, AE capacity, and tops-down pipeline targets
build the strategic plan that positions us to accomplish our goals
own recurring reporting and forecasting that provide a fundamental understanding of our Sales & Pipeline drivers and actionable insight into opportunities to improve business performance
define and evolve KPIs that best measure our business performance
collaborate with our Data Analytics team to build predictive and automated analytics
develop investment frameworks and drive decisions to determine how we scale our Sales business
define how we measure ROI and sales productivity
team management with support of 1 dotted-line Sr. Analyst

What we offer

a fast-paced and collaborative environment
learning and development allowance
competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
up to $25K reimbursement for fertility, adoption, and parental planning services
flexible PTO policy
monthly wellness stipend
home office stipend
in-office perks including lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Fulltime

Capacity Planning Manager

Microsoft Corporation

Location:
United States , Multiple Locations

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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Job Description:

Job Responsibility:

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Job Posted:March 19, 2026

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