Capacity Planning Analyst Job at Cash App (St. Louis)

Capacity Planning Analyst

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning ...

Location

United Kingdom; Ireland , Croydon; Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

3+ years in Workforce Management, within a contact centre environment
2+ years in a capacity planning and forecasting role
Previous experience with WFM platforms (eg: Verint, Aspect, IEX)
Proficiency in data modelling, statistical analysis, and data visualization
High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access
Experience with SQL or other data retrieval languages advantageous
Ability to interpret data for performance trends and long-term improvement opportunities
Experience presenting long-term scenario plans to senior leadership

Job Responsibility

Implementation and maintenance of best practice resource planning practices
Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise
Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes
Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost
Mitigate capacity risks by managing dependencies across multiple sites and geographies
Clearly communicate dependencies and manage/track expectations
Participate in global customer service initiatives and project roll outs to cater to growing business needs
Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation
Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations
Collaborate with stakeholders to implement risk mitigation strategies

Capacity Planning Analyst

As the Capacity Planning Analyst, you will be the analytical engine driving our ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience in Capacity Planning and long-term forecasting within a fast-paced, multi-channel Contact Centre or Financial Services operational environment
Strong understanding of WFM principles, shrinkage calculation, and resource modelling across diverse queues and skill sets
Expert proficiency in using advanced statistical and analytical methods for demand forecasting
Advanced skills in data manipulation and modelling, coupled with experience using BI tools or WFM software
Exceptional analytical skills with a meticulous attention to detail and a passion for data accuracy
Demonstrated ability to communicate complex, technical forecasts and capacity risks clearly and concisely

Job Responsibility

Develop, own and maintain highly accurate long-term demand forecasts (3-12 months) for multiple Customer Operations teams
Identify, analyse, and integrate key business drivers such as seasonality, marketing campaigns, product launches, and regulatory changes into complex forecasting models to increase prediction accuracy
Conduct robust scenario planning and 'what if' analyses to model the impact of various strategic decisions (e.g., hiring timelines, technology adoption, cross-skilling initiatives) on future capacity requirements
Translate demand forecasts into tangible capacity plans, outlining required full-time equivalent (FTE) staffing levels, necessary skill profiles, and adherence requirements
Proactively identify and communicate potential capacity shortfalls or surpluses, providing clear, data backed recommendations to the Service Delivery Manager and leadership teams to mitigate risks
Create and maintain compelling dashboards and reports to provide transparency into planning assumptions, forecast accuracy, and future resource needs
Work collaboratively with Real-Time Analysts to ensure the operational reality aligns with planning assumptions and to provide a feedback loop on forecast accuracy and intraday trends

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Senior Analyst, Strategy & Planning

Intercom is seeking a highly detail-oriented and analytical Senior Sales Strateg...

Location

United States , San Francisco

Salary:

105300.00 - 125775.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years of experience in functions such as sales strategy, sales planning, sales operations, FP&A, or GTM Finance
Experience in high-growth, performance-driven B2B technology companies, ideally SaaS or consumption-based business models, with sales teams of more than 100 people
Strong analytical and quantitative skills with a data-driven approach to problem-solving
Strategic and structured thinker with strong business acumen and a proven ability to translate business needs into actionable solutions
Excellent communication and interpersonal skills
Comfortable working independently and collaboratively in a fast-paced environment
Solid understanding of sales compensation and incentive design in B2B technology contexts
Collaborative team player with the ability to influence stakeholders across functions
Results-oriented with the ability to thrive in a demanding, fast-paced environment
Curiosity and eagerness to learn

Job Responsibility

Support annual, semi-annual, and quarterly sales planning, including org design, headcount deployment, capacity planning, goal setting, and quota assignment
Analyze and track sales productivity across the organization, delivering actionable insights to drive performance improvement
Partner closely with GTM, Finance, and RevOps teams to optimize and scale our GTM engine
Support ad-hoc GTM strategic projects
Build and maintain strong relationships with cross-functional stakeholders to ensure alignment and effective execution

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Business Analyst, Strategic Inventory planning, Forecasting & Data science

The hiring team is responsible for Bombardier’s worldwide distribution network s...

Location

Canada , Dorval; Toronto; Montreal

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

University degree in Business Management, statistics, or operations management related field
2 or more years of experience in Supply Chain Management
Continuous improvement mindset with relevant experience in improving business processes
Strong capacity for data analytics with large datasets using relevant technologies
Knowledge of core supply chain concepts, processes, and systems with a focus on inventory planning, forecasting and control
Appropriate interpersonal skills and communication methods to effectively develop presentations, present business cases and communicate to all levels of the organization
Flexible and adaptable to constant change with the ability to anticipate business needs and comfortable dealing with ambiguity
Self-motivated and resourceful with great organizational skills leading to deliver on time, consistently
Team player, customer service focused individual who can work collaboratively within cross functional groups in a global network
Proficient Computer skills – MS Suite, Excel, Access, Power BI, SQL, Python / R Studio, Azure Synapse, with the ability and excitement to learn new tools as they become available

Job Responsibility

Participate in the development and implementation of forecasting and planning strategies
Participate in recurring inventory planning and strategy session including multi-year budget reviews and scenario-based planning exercise with cross-functional groups
Analyze, problem solve and suggest improvements to inventory management practices within our worldwide parts network
Interact cross functionally with various teams to address inventory related topics such as capacity needs, new business models stock requirements, shortages and supply chains issues / root cause
Lead and/or participate in continuous improvement initiatives to augment your or the team’s operational processes efficiencies
Support excess and obsolete inventory management initiatives through the analysis of relevant data, development of action plans and recommendations
Provide ad-hoc analysis requirements as needed

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Functional Analyst, SAP (SAP PP)

We are seeking an experienced SAP PP/ePPDS professional with strong expertise in...

Location

India , Hyderabad

Salary:

Not provided

CommScope

Expiration Date

Until further notice

Requirements

Bachelor's/master’s degree or equivalent qualification with an experience range of 4 to 7 years of experience
Experience in Discrete Manufacturing processes
Expertise in Production Planning, Sales and Operations Planning, Capacity Planning, and KANBAN
Strong knowledge of MRP/MPS, Safety Stock Planning
Integration experience with WM/FI in PP
SAP Master Data governance and handling experience
Exposure to third-party system integration with SAP
Familiarity with FIORI/UI5 applications
Experience in Data Migration and RICEF objects
Knowledge of Quality Management

Job Responsibility

Implement and support SAP PP/ePPDS solutions for both Discrete processes
Manage Production Planning, Long-Term Planning, Sales and Operation Planning, Capacity Planning, and KANBAN processes
Configure and optimize MRP/MPS, Reorder Point, and Safety Stock Planning
Ensure seamless WM/FI integration with PP
Govern and maintain Master Data (Material Master) and handle data-related activities
Collaborate with third-party systems interacting with SAP
Utilize FIORI/UI5 applications for enhanced user experience
Manage Data Migration and develop RICEF objects
Provide support for Quality Management processes

Senior Director of Fp&a

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

United States , Sunnyvale

Salary:

260000.00 - 330000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

12+ years of progressive FP&A experience in technology or SaaS
Strong executive presence with proven ability to present to and influence senior leadership
Experience partnering with world class CRO and CMO with a proven track record of being a strong finance voice, helping create multi-year strategic plans, and influencing with data
Recent experience and strong skills in performing detailed work, modeling, and forecasting
Familiarity with implementing or upgrading FP&A tools (e.g., Adaptive Insights, Pigment, Planful, or similar)
Expert-level financial modeling and forecasting skills
proven track record of achieving forecasting accuracy targets
Experience leading other people managers or leading a team of 2 to 4 analysts

Job Responsibility

Drive capacity planning, go-to-market analysis and partnership
Drive forecasts, budgets, and annual plan for all of JFrog’s GTM organizations and their executives
Establish streamlined processes
Implement a new FP&A planning system
Successfully lead and develop a team of FP&A analysts
Manager a global team of FP&A analysts
be a strong people leader who invests in development, career growth, and engagement
Be the tactical and operational leader of the GTM FP&A function, driving forecasts, budgets, analyses, and managing the FP&A team
Provide world class business partner support by collaborating with executives and senior leaders to provide strategic decision support, solve business problems creatively, resourcing allocation, budget management, forecasting and KPIs
Lead the annual operating plan (AOP) process for GTM functions ensuring alignment with overarching corporate strategy and financial objectives

What we offer

Equity package of restricted stock units (RSU)
Eligibility to participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness and much more

Fulltime

SAP Functional Consultant – Production

We are seeking a highly skilled and experienced Senior SAP Functional Expert – P...

Location

United States , Kinston

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

10+ years of strong hands-on experience in SAP PP module with full-cycle implementation and support project exposure. Experience in SAP S/4HANA is mandatory
Deep understanding of manufacturing processes: discrete, repetitive, and process industries
Proven expertise in configuring key PP functionalities: MRP, production orders, routings, BOMs, capacity planning, batch management, shop floor control
Strong integration knowledge with MM (materials management), SD (sales and distribution), QM (quality management), and PM (plant maintenance)
Solid experience preparing and validating functional specifications for enhancements and interfaces
Excellent problem-solving, analytical thinking, and communication skills
Ability to work independently and as part of a multicultural, cross-functional team
Experience working with SAP MES integration (e.g., SAP ME, SAP MII) or third-party MES systems
Exposure to Agile/Scrum methodologies and project management tools

Job Responsibility

Lead the design, configuration, testing, and implementation of SAP Production Planning (PP) and related modules (PP-PI, QM, and integration with MM, SD, and PM)
Collaborate with business process owners to gather complex requirements and translate them into scalable SAP solutions
Drive global and regional SAP rollouts, upgrades, enhancements, and continuous improvement initiatives in the production domain
Create detailed functional specifications for custom developments (RICEFW) and collaborate closely with ABAP, Basis, and Integration teams
Define and optimize end-to-end manufacturing processes such as Material Requirement Planning (MRP), Shop Floor Execution, Capacity Planning, and Production Orders
Ensure proper integration with adjacent SAP modules and external manufacturing execution systems (MES)
Provide expert guidance, leadership, and mentoring to junior SAP functional analysts and cross-functional project teams
Lead incident, change, and project management activities, ensuring timely delivery and high-quality outputs
Maintain detailed documentation including process flows, configuration guides, functional designs, and training materials
Stay updated on SAP S/4HANA innovations and assess opportunities for system optimization and digital manufacturing transformation

What we offer

Competitive Compensation
Attractive salary
Annual performance bonus
Health, dental, and vision coverage
Life and long-term disability insurance
Optional add-ons: Accidental, Telemedicine, and Critical Illness coverage
3 weeks of vacation
Sick leave and personal days
Monthly transportation allowance
Hybrid work environment

Fulltime

Capacity Planning Analyst

Cash App

Location:
United States , St. Louis

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 04, 2026

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