Capacity Planning Analyst Job at Block (St. Louis)

Capacity Planning Analyst

As the Capacity Planning Analyst, you will be the analytical engine driving our ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience in Capacity Planning and long-term forecasting within a fast-paced, multi-channel Contact Centre or Financial Services operational environment
Strong understanding of WFM principles, shrinkage calculation, and resource modelling across diverse queues and skill sets
Expert proficiency in using advanced statistical and analytical methods for demand forecasting
Advanced skills in data manipulation and modelling, coupled with experience using BI tools or WFM software
Exceptional analytical skills with a meticulous attention to detail and a passion for data accuracy
Demonstrated ability to communicate complex, technical forecasts and capacity risks clearly and concisely

Job Responsibility

Develop, own and maintain highly accurate long-term demand forecasts (3-12 months) for multiple Customer Operations teams
Identify, analyse, and integrate key business drivers such as seasonality, marketing campaigns, product launches, and regulatory changes into complex forecasting models to increase prediction accuracy
Conduct robust scenario planning and 'what if' analyses to model the impact of various strategic decisions (e.g., hiring timelines, technology adoption, cross-skilling initiatives) on future capacity requirements
Translate demand forecasts into tangible capacity plans, outlining required full-time equivalent (FTE) staffing levels, necessary skill profiles, and adherence requirements
Proactively identify and communicate potential capacity shortfalls or surpluses, providing clear, data backed recommendations to the Service Delivery Manager and leadership teams to mitigate risks
Create and maintain compelling dashboards and reports to provide transparency into planning assumptions, forecast accuracy, and future resource needs
Work collaboratively with Real-Time Analysts to ensure the operational reality aligns with planning assumptions and to provide a feedback loop on forecast accuracy and intraday trends

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Wfm forecasting & capacity planning analyst

As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring ...

Location

Mexico , Mexico City

Salary:

Not provided

DoorDash

Expiration Date

Until further notice

Requirements

4+ years of post-grad experience
Analytical and data driven
Well-organized and attentive to detail
Outstanding written and verbal communications skills
Impeccable follow-up and follow-through capabilities
Comfortable in a fast-paced, constantly changing, team-oriented environment
Owner mentality
Eager to bring solutions to big challenges in creative new ways
Likes to dig in
Unafraid of the unknown

Job Responsibility

Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization
Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding
Analysis on historical data to provide insights that improve support operations
Guide Short-Term staffing adjustments to address current staffing gaps
Work with our operations team to track how our staffing is being implemented and optimized
Partner with Real Time Analysts for demand insight and outage reporting
Build out and report on seasonality trends in a complex, growing integrity organization
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
Partner with teams within integrity, customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience
Accomplish recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines

What we offer

Comprehensive benefits and perks

Demand & Supply Chain Planning Analyst 2

We are seeking a proactive and analytical Demand & Supply Chain Planning Analyst...

Location

United States , Franklin Lakes

Salary:

60.07 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

5+ years of experience in supply planning, inventory management, or supply chain operations
Experience managing global supply plans and inventory allocation
Hands-on experience with SAP planning tools
Strong background in data analysis and reporting
Experience supporting IBP and S&OE processes preferred
Experience with network optimization and supply chain decision-making
Knowledge of Lean methodologies and Six Sigma principles is advantageous
Bachelor's Degree in Supply Chain, Business, Industrial Engineering, Logistics, Operations, Engineering, Quality, or a related field
Minimum 5 years of relevant supply planning experience
Strong proficiency in Excel and Power BI

Job Responsibility

Develop and manage global supply plans for assigned product portfolios
Translate business and inventory requirements into supply planning actions
Coordinate with regional planning teams to manage supply shortages and allocation strategies
Monitor and adjust purchase orders to maintain accurate supply visibility
Track shipments and ensure timely delivery to regional distribution networks
Execute product allocation plans during constrained supply situations
Maintain planning master data to support accurate system information
Collaborate with manufacturing sites to understand capacity constraints and production plans
Support product launches, product changes, and stock build activities
Facilitate Integrated Business Planning (IBP) and Sales & Operations Execution (S&OE) processes

Fulltime

Community Support Forecasting and Demand Planning Analyst

We are looking for a seasoned Forecasting and Demand Planning Analyst on our Com...

Location

United States

Salary:

168000.00 - 210000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics
Bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field
Strong foundation in probability, statistics, and optimization
Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling)
Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau
Strong business acumen with the ability to balance cost efficiency and customer experience outcomes
Excellent communication, executive presentation, and stakeholder influence skills
ability to explain complex analytical concepts to non-technical audiences
Comfortable operating in fast-paced, ambiguous, and highly dynamic environments

Job Responsibility

Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.)
Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
Perform trend, seasonality, and variance decomposition
detect structural breaks, outliers, and demand anomalies
Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events
Continuously assess model performance using statistical accuracy metrics
Establish model governance standards
Research, prototype, and implement new forecasting and optimization techniques
Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Planning Analyst

Are you an analytical talent who thrives on complex data, operational optimizati...

Location

Belgium , Courtrai

Salary:

Not provided

Randstad

Expiration Date

July 19, 2026

Requirements

A strong background in Demand Forecasting or Supply Planning, preferably within FMCG or E-commerce
You are technically very strong
Excel (Power Query) holds no secrets for you, and knowledge of Python is a major plus
A structured all-rounder who requires little guidance and delivers independent results immediately
Fluent in English (mandatory for reporting). Knowledge of Dutch or French is a significant advantage.

Job Responsibility

You serve as the essential point of contact for data-driven decision-making. Your focus lies on: Demand Forecasting: You manage the entire demand forecasting process at the SKU level, including identifying deviations and adjusting for seasonal influences. Operational Excellence: You translate forecasts into concrete capacity planning and monitor KPIs (such as MAPE and bias) to optimize warehouse performance. Data & Analytics Mastery: You manage large datasets and build reports in Excel (Power Query) and Power BI to communicate complex information clearly. Quality & Deadline Management: You monitor the quality of every analysis and ensure that weekly forecasts and KPI reports are submitted strictly within deadlines.

Fulltime

Senior WFM Planning Analyst

As part of DoorDash’s Support Operations Team, we’re looking for an experienced ...

Location

Mexico , Mexico City

Salary:

Not provided

DoorDash

Expiration Date

Until further notice

Requirements

4+ years of post-grad experience
Analytical and data driven
Well-organized and attentive to detail
outstanding written and verbal communications skills
Impeccable follow-up and follow-through capabilities
Comfortable in a fast-paced, constantly changing, team-oriented environment
owner mentality
eagerness to bring solutions to big challenges
likes to dig in
comfortable in Excel/Google Sheets

Job Responsibility

Build and maintain support capacity plan models at a monthly, weekly, and interval level
Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding
Analysis on historical data to provide insights that improve support operations
Guide Short-Term staffing adjustments to address current staffing gaps
Work with operations team to track staffing implementation and optimization
Partner with Real Time Analysts for demand insight and outage reporting
Build out and report on seasonality trends
Produce and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
Partner with teams to improve processes and customer experience for consumers, merchants, and dashers
Accomplish recommendations from start to finish

Demand & Capacity Analyst

We are seeking an analytical and detail‑oriented individual to support demand ma...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in supporting complex business or technical change programmes
Skilled at working within matrix environments and engaging senior stakeholders
Able to clearly communicate complex information to diverse audiences, including end‑users and senior leaders
Knowledgeable in programme management methodologies, including agile principles
Preferably educated to degree level or equivalent, with an MBA considered advantageous

Job Responsibility

Support the end‑to‑end demand management and capacity planning process across Business Excellence
Maintain an accurate, up‑to‑date view of demand, analyse trends, and proactively highlight capacity or skill gaps
Produce regular dashboards, reports, and presentations to provide visibility into demand and capacity health for senior leadership
Partner with stakeholders across local markets, service towers, and project teams to understand upcoming demand and evolving priorities
Recommend and support allocation of skilled resources to both internal and customer‑facing transformation projects
Improve demand and capacity planning processes to reduce surpluses, shortages, and inefficiencies
Contribute to systems and tooling improvements related to demand management, resource scheduling, time sheeting, and billing

What we offer

Opportunity to develop and influence demand planning and resource strategy across a global, high‑performing function
Exposure to predictive analytics, forecasting, and data‑driven decision‑making
Experience working with senior leaders and cross‑functional teams across various VOIS locations
Ability to shape operational excellence through improved planning processes and resource utilisation

Network Planning Analyst

Help us deliver like never before. Australia Post is delivering like never befor...

Location

Australia , Dandenong South

Salary:

Not provided

Australia Post

Expiration Date

Until further notice

Requirements

Demonstrated experience in long-term planning involving real estate, logistics, or network operations
Ability to build strong relationships and collaborate across diverse teams and stakeholders
Knowledge of industry best practices, emerging technologies, and property trends relevant to network planning
Strong proficiency in Microsoft Office, with experience in analytical and spatial tools desirable

Job Responsibility

Analyse and model network demand, site capacity, and operational scenarios to support long-term planning and investment decisions
Contribute to capital planning and business case development through robust data analysis and documentation
Collaborate with cross-functional teams to align network operations, property planning, and project delivery with strategic priorities
Prepare clear and actionable analysis, presentations, and governance documentation to support decision-making and stakeholder engagement

What we offer

Join one of the most culturally and linguistically diverse workforces in Australia
We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day
Immerse yourself in the AP Way – where every single team member partakes in a learning module

Fulltime

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Capacity Planning Analyst

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