Capacity Planner

• TAP / DGM planning process
• Run yearly TAP / DGM resource planning, make storyline (proposal and rationale), advise on CS footprint change scenarios and drive alignment with CS regional segment, CS Central business planning, CT representative and BL representative
• Be bridge between local CS and Central Business planning to secure headcount demand based on CS field Operations need and support for overall Resource planning process
• Ensure that Business rule and Planning models will reflect reality of regional situation
• Drive continuous improvement for CS capacity planning process with transparency to capacity demand and supply
• Headcount Actuals (vs Plan) overview, MMR and Utilization reporting
• Support for headcount overview with impact analysis of system demand-supply change and/or budget gaps (surplus/shortage) in transparency
• Create and deliver an overview per segment per country for Utilization and MMR, identify any deviations from planned or expected utilization & MMR numbers, and drive improvement actions or agreed understanding for these deviations
• Collaborate with offshore for consolidation of resource plan/actual overview (Samsung Xian/SAS and SK hynix Wuxi/Japan)
• Drive continuous improvement for reporting Headcount overview, Utilization, MMR and Resource dashboard
• Long term resource planning and Cross collaboration in E2E process
• Support for Korea long-term capacity planning into the Business update & CRE process for office seating capacity & relocation plan
• Collaborate on E2E process from capacity planning to Service cost – DGM, TAP, SLA resource, LHM roadmap, Resource adequacy report and monthly cost review
• Participate in SLA contract preparations to ensure that contract proposals are in line with the planned CS budget and head-count planning

• Bachelor’s degree or equivalent experience in industrial engineering, business administration, finance, or a related field
• 5 years of relevant work experience (Capacity planning, Customer Service, Financial/HR/Business planning) in related sector: preferably in manufacturing, customer service, and/or high-tech industries
• Experience in ASML CS Field operation or Operation support is preferred
• Experience in Data analysis, Planning with proven ability to interpret, Analyze data and present to various audiences
• Experience developing metrics, graphs, and charts to present information in digestible formats
• Comprehensive understanding of Resource planning process and Organizational structure for CS Field operation
• Ability to work within a high-performance, cross-functional organization
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
• Ability to complete assignments with attention to detail and high degree of accuracy
• Demonstrated proficiency in Microsoft Office programs, such as advanced Excel
• Demonstrated problem solving ability in cross-functional environment
• Open-minded, collaborative, and team oriented attitude
• Result driven-demonstrate ownership and accountability
• Fluent communication in English
• Strong work ethic and team work
• Business partnership across sectors and levels
• Driving force with engagement of stakeholders

Experience in ASML CS Field operation or Operation support is preferred