Capacity Manager Job at Sopra Steria (Machelen)

New

GTM & Capacity Planning Manager

We are looking for a GTM & Capacity Planning Manager to join our Revenue Operati...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

109100.00 - 147500.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

3+ years of experience in Consulting, Revenue Operations, Finance, preferably in the SaaS industry, with a focus on business strategy and modeling, and deep expertise in GTM planning
Clear and compelling storytelling abilities that distill complex information and concepts simply and concisely for a variety of audiences
Superior written and verbal communications skills with experience preparing strategy memos, white papers and presentations for an executive audience
A breadth of experience interacting across marketing, sales, finance, and business operations
An analytical mindset with fluency in data
comfortable diving into metrics and data to extract insights and tell compelling stories
A demonstrated ability to take initiative and manage multiple, complex, competing priorities
The ability to earn trust and collaborate with sponsors and key stakeholders at all levels to establish a shared vision, common goal framework and prioritization principles where no formal authority exists

Job Responsibility

Owning the annual and quarterly planning processes for SMB and Enterprise businesses, including account segmentation, coverage model design, global quota-setting, resource allocation, and revenue forecasting
Building and refining complex planning models (quota, capacity, territory) to translate business processes into structured analytical models that provide clear insights on revenue impact and GTM efficiency
Analyzing sales productivity, market trends, the competitive landscape, and funnel dynamics to surface strategic growth opportunities and risks
Driving a comprehensive approach to planning that aligns long-term business strategies with tactical execution through the recommendation of hiring targets and schedule, revenue goals, and allocation of resources across regions, segments, and GTM motions
Identifying and expanding Total Addressable Market (TAM) to drive GTM strategy, leveraging a deep understanding of market dynamics and operational constraints
Serving as a trusted expert by providing strategic recommendations and delivering solutions that support high-level growth and scaling initiatives
Collaborating cross-functionally to create formal networks and drive aligned execution across senior leadership, Marketing, Business Operations, and Finance
Partnering with Finance, Sales & CS Operations, Business Operations, Marketing, Sales, and CS leaders, and other stakeholders to support quota and target setting, territory design, and ROI modeling to achieve Clio’s revenue targets
Demonstrating independent judgment to identify, structure, and resolve policy and process gaps, data inconsistencies that impede the planning lifecycle while designing new governance policies to drive consistency in GTM and capacity planning
Owning and delivering complex analyses on sales and CS performance metrics (e.g., pipeline generation trends, forecast accuracy, rep productivity, and sales capacity gaps), and translating data into clear, actionable narratives for senior leadership

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Capacity Planning Analyst

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning ...

Location

United Kingdom; Ireland , Croydon; Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

3+ years in Workforce Management, within a contact centre environment
2+ years in a capacity planning and forecasting role
Previous experience with WFM platforms (eg: Verint, Aspect, IEX)
Proficiency in data modelling, statistical analysis, and data visualization
High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access
Experience with SQL or other data retrieval languages advantageous
Ability to interpret data for performance trends and long-term improvement opportunities
Experience presenting long-term scenario plans to senior leadership

Job Responsibility

Implementation and maintenance of best practice resource planning practices
Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise
Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes
Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost
Mitigate capacity risks by managing dependencies across multiple sites and geographies
Clearly communicate dependencies and manage/track expectations
Participate in global customer service initiatives and project roll outs to cater to growing business needs
Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation
Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations
Collaborate with stakeholders to implement risk mitigation strategies

Health, Safety, Social and Environmental Specialist - Environmental Management

This position offers a unique opportunity to contribute to a high-impact project...

Location

Denmark , Copenhagen

Salary:

Not provided

Devex

Expiration Date

January 06, 2026

Requirements

Undertake an environmental and social risk categorization of proposals
Ensure appropriate environmental and social mitigation measures are proposed and met
Develop, update and report on the implementation of the Environmental and Social Framework (ESF)
Develop, report and undertake follow up monitoring of mitigation measures
Follow up the integration of safeguard assessment information
Prepare Environmental and Social Management Plans
Lead on developing and delivering spot checks
Prepare reports on safeguard risks
Provide technical support during Project Design, Appraisal process and resource mobilization
Provide substantive advice on safeguard issues

Job Responsibility

Contribute to a high-impact project aimed at improving rural access and livelihoods in Yemen
Provide exposure to complex environmental and social challenges
Ensure all projects’ activities comply with World Bank safeguard frameworks and UNOPS requirements
Focus on environmental and social risk management
Provide technical support, monitor implementation, and build capacity among local partners
Promote sustainable and climate-resilient practices
Independently manage environmental and social safeguard aspects of the Yemen Emergency Electricity Access Project - Phase II (YEEAP II)
Adapt existing policies to meet emerging needs
Provide authoritative advice, supervise support staff, and solve complex problems

Parttime

!

Principal Technical Program Manager

As a Principal Technical Program Manager within the SPEAR team at Atlassian, you...

Location

United States

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager or TPM
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs
Technical understanding of systems involved
Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Strategic Planning: Collaborate with stakeholders to develop long-term strategies and roadmaps for platform improvements
Program Management: Define and execute technical programs focused on capacity planning, performance optimization, and reliability enhancements
Technical Collaboration: Partner with engineers and architects to address technical challenges and drive solutions
Project Oversight: Manage the full lifecycle of technical programs, including forecasting, budgeting, and scheduling
Risk and Communication: Identify risks, develop mitigation strategies, and communicate project status to stakeholders

What we offer

Health coverage
Paid volunteer days
Wellness resources
Bonuses
Commissions
Equity

Fulltime

Resource Manager

Are you a person who loves turning chaos into clarity? Who loves connecting the ...

Location

Salary:

30.84 - 44.23 USD / Hour

STN Digital

Expiration Date

Until further notice

Requirements

Proven resource/capacity planning in a digital/creative agency or similar multi-discipline environment
Expert problem solver who enjoys tackling challenges
Strong financial fluency: pricing, rate cards, utilization, margin levers
invoice and timesheet reconciliation
Advanced knowledge of Google Sheets/Excel formulas, data analysis functions, scripting and modeling
comfort presenting projections to internal and client stakeholders
Passion for finding process efficiencies and automated solutions for recurring initiatives
Clear, concise communicator
confident facilitator able to influence across PM, Creative, Client Services, Finance, and HR
Ability to manage and prioritize workload independently with little to no oversight

Job Responsibility

Build and maintain employee capacity forecasts - assigning resources, balancing workloads and tracking utilization targets
Partner with HR to source, recruit and onboard new Independent Contractors
Ensure the maintenance of onboarding and training materials for new resources
Collaborate with STN leadership on organizational changes and resourcing models
Partner with PM team to Implement process improvements and pilot changes to drive efficiency
Monitor client budget burn and offer solutions to improve profitability
Support pricing for new business proposals - maintain rate cards and margin guardrails
Serve as lead for operational platforms like Google Suite, Wrike, Harvest and more
Review and approve independent contractor invoices on a monthly basis and process monthly payrun reports for STN leadership
Create dashboards and operational reports

What we offer

Unlimited PTO, plus your birthday off
401(k) with company match up to 4%
Medical insurance, with STN covering 60% of the base plan
Dental and vision coverage available
12 weeks of paid parental leave
Paid sick leave and 9 paid company holidays
Work-life balance perks like ending one hour early every Friday (paid)
Wellness perks including a complimentary gym membership (24 Hour Fitness or ClassPass) and a paid 1-hour mental health break each week
Apple laptop and iPhone provided for work
Employee Assistance Program for confidential personal and professional support

Parttime

New

Senior Solutions Designer

Our client is looking for a Senior Solutions Designer for a 4 month contract in ...

Location

Canada , North York

Salary:

Not provided

Randstad

Expiration Date

February 22, 2026

Requirements

Understanding of Siebel Application Architecture
hands on Siebel Administration
Siebel development environment setup
Web Services and workflows design
hands on Siebel Remote Client
Knowledge of, and experience with the following computing environments: Database: Oracle, CRM: Oracle Siebel, Siebel Public Sector, Siebel Tools, Siebel Remote Client, Open UI, BIP, OPA, Mid Tier: BPM, Operating Platforms: Unix (Solaris, AIX), Web/Application Servers: WebLogic, Microsoft IIS
Working experience with toolsets that support object-oriented languages and web application development including: Configuration/Builds: Harvest (or similar), Ant, UML modeling tools, Eclipse, JUnit, Log4J
Senior experience from various areas of Service Management, such as Release and Deployment Management, Change Management, Configuration Management, Availability Management, Capacity Management, Problem and Incident Management, Service Level Management

Job Responsibility

Technical Leadership, coordination, and facilitation as required for the RLSO Maintenance and Support tasks
Collaborate with RLSO solution vendor, project teams, solution architects, SDC/ITS, LTC IAST staff and third parties engaged to facilitate agreement on and acceptance of the solution for RLSO technical issues or enhancements
Provide technical support coordination for QA and UAT testing, including engagement of IAST, Data MoD, RLSO support teams
Provide support for cloud pipeline management and deployment support
Contribute to the completion of deliverables (such as requirements document, solution concept document, infrastructure build) for RLSO support and Maintenance activities
Lead the completion of the desktop package certification and installation
Lead the maintenance of environment readiness (HW, SW, ENA connectivity, VPN, VDI access for Vendor and internal teams)
Completion of all connections to all non-core and/or legacy components identified for the RLSO Maintenance and Support requirements
Provide technical expertise in the release and deployment management, change management, problem and incident management, service level management, and service transition from project team to operations team and related processes on-going
Provide Technical expertise in the management of changes from agreed scope, schedule or quality for infrastructure, network, and access updates through Change request process – provide technical assistance in the issuance of change requests and management approvals

What we offer

Earn a competitive rate within the industry
Potential for extension

Fulltime

CTO Prod Mgmt Lead

The Apps Support Group Manager is accountable for management of complex/critical...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

Fulltime

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Capacity Manager

Sopra Steria

Location:
Belgium , Machelen

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 14, 2025

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Location:Belgium , Machelen

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:November 14, 2025

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Job Posted:
November 14, 2025