Capability Owner (Content Load and Optimisation) - ANZ

This is a unique role requiring a dynamic travel industry professional, who is the Subject Matter Expert in Content Load and Optimisation and the systems supporting it in the ANZ business. Sitting in the Flight Centre Travel Group (FCTG) Global Supply team, you will provide third level support and consultancy to internal and external businesses, working and consulting with our consultant support teams, brands, Procurement, PM+E, vendors and management. You will be responsible for handling third level support escalations and for delivering proactive and preventative support, through understanding key support drivers and levers to improve consultant, support agent and offshore partner knowledge. As a Capability Owner, you will often be involved in complex projects, troubleshooting operational issues with systems or processes. You will provide guidance on best practices, governance and play a critical role in in ensuring day-to-day operations are running as effectively and efficiently as possible. You are responsible for keeping your finger on the pulse in your field of expertise, with the focus on continuous learning, problem-solving, and innovation to drive operational excellence.