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The Chief Administration Office (CAO) provides support to our Client Facing Teams (CFT), driving success through three core principles: Protect, Sustain, and Grow. We safeguard client outcomes, enhance productivity, and create capacity for new business opportunities. Now, we’re seeking a motivated change professional to lead our client-facing transformation initiatives as a CAO Business Change Solutions Programme Manager. Reporting to the Head of CAO Business Change Solutions, you’ll oversee a dynamic portfolio of change programs across Wealth & Investment, ensuring seamless delivery aligned with strategic goals. This is a high-impact role where you’ll lead transformative change in a collaborative, forward-thinking environment. You’ll work on high-visibility projects that directly impact client success and business growth.
Job Responsibility:
Lead large-scale change programs from planning to execution, ensuring timely, budget-conscious delivery
Own the portfolio of client-facing initiatives, spanning process improvements, operating model shifts, proposition launches, and service enhancements
Build and maintain a strategic roadmap, prioritizing initiatives that align with business and regulatory objectives
Collaborate with senior leaders across Wealth Management, Technology, Operations, and Risk to drive alignment and results
Define program structures, including milestones, dependencies, and business readiness plans
Measure success through KPIs, risk reduction, efficiency gains, and client experience improvements
Requirements:
Proven expertise in program/portfolio management, with a track record of delivering complex change initiatives in financial services
Exceptional stakeholder management skills, with the ability to influence senior leaders
Strong risk management and problem-solving abilities
Familiarity with delivery metrics, KPIs, and governance frameworks (e.g., Agile, Waterfall, or hybrid)
Nice to have:
Change management experience in wealth management
Professional qualifications (PMP, Agile, PRINCE2)
What we offer:
A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services