Candidate Information Representative

• Greet office visitors and assist candidates in person, via phone, and by email
• Respond to inquiries about certification processes and provide support with the Candidate Portal
• Open and process incoming mail and courier deliveries
• Redirect calls and emails to appropriate departments
• Scan candidate photos and upload data accurately
• Assist with mass email communications, including application and confirmation emails
• File candidate documentation and support records archiving and storage
• Maintain tracking logs and ensure secure handling of exam materials
• Support other administrative and clerical tasks as needed
• Maintain confidentiality and uphold security protocols at all times
• Lift and organize materials and boxes (up to approx. 35 lbs.) as required

• Previous administrative or reception experience (2-3 years)
• Post-secondary degree or diploma, preferred
• Bilingual in English and French strongly preferred
• Excellent written and verbal communication skills
• Calm and positive demeanor when dealing with clients from diverse backgrounds
• Strong time management and multitasking abilities
• High attention to detail with accurate data entry and record keeping
• Able to work collaboratively as part of a small, mission-driven team
• Adaptable, resourceful, and able to work under pressure
• Physically able to lift and move boxes as needed
• MS Word, Excel & Outlook (intermediate level)
• Strong keyboarding and data entry skills
• Experience with relational databases (training provided)
• General computer literacy and adaptability to new systems

Bilingual in English and French

• Compensation of $52,000-54,000 annually for unilingual candidates & $54,000-$56,000 for bilingual candidates
• Benefits package after 3 months, RRSP contribution
• 2 weeks vacation, paid sick days, summer Friday hours and holiday closures