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Candidate Experience Manager

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OpenAI

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Location:
United States , San Francisco

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

216000.00 - 240000.00 USD / Year
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Job Description:

We are seeking a dynamic and experienced Candidate Experience Manager to lead our global coordination team. This individual will be responsible for overseeing the coordination of candidate interviews, ensuring a seamless and exceptional candidate experience, and scaling our coordination processes to meet the demands of a high-volume recruiting environment.

Job Responsibility:

  • Manage and lead our ever growing coordination team, providing guidance, support, and development opportunities
  • Oversee the coordination processes of all candidate interviews, including scheduling, communication, and logistics for both virtual and in-office interviews
  • Develop and implement scalable coordination processes to improve efficiency and consistency across the team
  • Influence and enhance candidate experience programs, ensuring every candidate receives a positive and professional experience throughout the recruitment process
  • Oversee high-volume recruiting activities, ensuring timely and accurate scheduling and coordination of interviews and candidate interactions
  • Develop, implement, and audit job posting and interview plan processes to ensure consistency and effectiveness
  • Collaborate with recruiters, hiring managers, and other stakeholders to ensure alignment and support throughout the recruitment lifecycle
  • Continuously assess and improve coordination practices, leveraging feedback and data to drive process improvements

Requirements:

  • Proven experience in managing a global recruiting coordination team
  • Strong familiarity with in-office interviewing processes and best practices
  • Demonstrated background in building and scaling coordination processes within a high-volume recruiting environment
  • History of managing and influencing candidate experience programs, with a focus on delivering exceptional service
  • Excellent organizational and multitasking skills, with a strong attention to detail
  • Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
  • Well versed in Project Management Practices
  • At least 5 years of people management experience

Nice to have:

  • A good understanding of load balancing for coordinators
  • Familiarity with Ashby ATS is a plus
What we offer:
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided
  • Offers Equity
  • Performance-related bonus(es) for eligible employees

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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