Candidate Experience Executive, LHH

Candidate Experience Executive

LHH

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Candidate Experience Executive will support LHH’s candidates. You will be “the face” of the company as the customer service representative. The role will provide essential trouble shooting and administrative support for our candidates and ad hoc support for clients, suppliers and LHH colleagues.

Job Responsibility:

Provide a high-level customer service via phone, email and in-person
prioritise and respond to service issues (48 hr SLA)
Assist candidates with LHH Career Resource Network issues and liaise with IT department
Acknowledge and manage candidate complaints/negative evaluations (48 hr SLA)
Proactively connect with dormant candidates and direct them to use their programme
Conduct landing research for all Career Transition candidates to achieve 60% KPI, focusing on specific customers when necessary to support the retention of customer accounts
Partner with CT Consultants to achieve 35% evaluation returned KPI. Outreaching to candidates who have yet to provide feedback to LHH
Support delivery operations team with ad-hoc administrative support
Provide coverage for peers when necessary
Support management of the Learning Centre, arranging local sessions and events and updating the system when required
Scheduling (Executive) candidates to consultants and supporting queries. (24 hr SLA)
Monitor centralised inbox responding to candidate queries (24 hr SLA)
Phone calls to candidates

Requirements:

Customer service oriented, sensitive to and enjoys helping people
able to maintain calm, respond and act when requests surface from stakeholders
Team player willing to do any task or go the extra mile to help
can prioritise and organise tasks with the ability to handle numerous tasks simultaneously
Experienced in Microsoft Office, web-based applications and CRMs
Highly productive self-started, with the ability to work with all levels with an organisation and remain agile with changing processes and priorities
can create order out of ambiguous work

Additional Information:

Job Posted:
May 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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