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Candidate Experience Executive

United Kingdom, London Employment contract · Job Posted November 25, 2025
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Job Description

The Candidate Experience Executive will support LHH's candidates as the customer service representative, providing essential trouble shooting and administrative support for candidates and ad hoc support for clients, suppliers and LHH colleagues. This is a maternity leave cover position until September 2026.

Job Responsibility

  • Provide high-level customer service via phone, email and in-person
  • Prioritise and respond to service issues (48 hr SLA)
  • Assist candidates with LHH Career Resource Network issues and liaise with IT department
  • Acknowledge and manage candidate complaints/negative evaluations (48 hr SLA)
  • Proactively connect with dormant candidates and direct them to use their programme
  • Conduct landing research for all Career Transition candidates to achieve 60% KPI
  • Partner with CT Consultants to achieve 35% evaluation returned KPI
  • Outreaching to candidates who have yet to provide feedback to LHH
  • Support delivery operations team with ad-hoc administrative support
  • Provide coverage for peers when necessary
  • Support management of the Learning Centre
  • Scheduling candidates to consultants and supporting queries (24 hr SLA)
  • Monitor centralised inbox responding to candidate queries (24 hr SLA)
  • Make phone calls to candidates

Requirements

  • Customer service oriented
  • Sensitive to and enjoys helping people
  • Able to maintain calm and respond to stakeholder requests
  • Team player willing to do any task
  • Can prioritise and organise tasks with ability to handle numerous tasks simultaneously
  • Experienced in Microsoft Office, web-based applications and CRMs
  • Highly productive self-starter
  • Ability to work with all levels within an organisation
  • Remain agile with changing processes and priorities
  • Can create order out of ambiguous work
  • Residence in UK required
  • Must have valid work permit for UK
  • Fluency in English

What we offer

  • Flexible working model
  • Private medical insurance (PMI)
  • Group personal pension plan
  • Career support for family and friends
  • 25 working days paid holiday with opportunity to buy extra days off each year
  • Growth opportunities within human resources global leader
  • Learning prioritization to stay agile
  • Open-minded environment where people spark new ideas

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