Candidate Experience Executive, LHH

LHH

Location:
United Kingdom, London

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Candidate Experience Executive will support LHH's candidates as the customer service representative, providing essential trouble shooting and administrative support for candidates and ad hoc support for clients, suppliers and LHH colleagues. This is a maternity leave cover position until September 2026.

Job Responsibility:

Provide high-level customer service via phone, email and in-person
Prioritise and respond to service issues (48 hr SLA)
Assist candidates with LHH Career Resource Network issues and liaise with IT department
Acknowledge and manage candidate complaints/negative evaluations (48 hr SLA)
Proactively connect with dormant candidates and direct them to use their programme
Conduct landing research for all Career Transition candidates to achieve 60% KPI
Partner with CT Consultants to achieve 35% evaluation returned KPI
Outreaching to candidates who have yet to provide feedback to LHH
Support delivery operations team with ad-hoc administrative support
Provide coverage for peers when necessary
Support management of the Learning Centre
Scheduling candidates to consultants and supporting queries (24 hr SLA)
Monitor centralised inbox responding to candidate queries (24 hr SLA)
Make phone calls to candidates

Requirements:

Customer service oriented
Sensitive to and enjoys helping people
Able to maintain calm and respond to stakeholder requests
Team player willing to do any task
Can prioritise and organise tasks with ability to handle numerous tasks simultaneously
Experienced in Microsoft Office, web-based applications and CRMs
Highly productive self-starter
Ability to work with all levels within an organisation
Remain agile with changing processes and priorities
Can create order out of ambiguous work
Residence in UK required
Must have valid work permit for UK
Fluency in English

What we offer:

Flexible working model
Private medical insurance (PMI)
Group personal pension plan
Career support for family and friends
25 working days paid holiday with opportunity to buy extra days off each year
Growth opportunities within human resources global leader
Learning prioritization to stay agile
Open-minded environment where people spark new ideas

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Candidate Experience Executive

LHH

Location:United Kingdom, London

Category:Human Resources

Contract Type:Employment contract