Candidate & Consultant Experience Specialist

• Support candidates by helping them with any practical questions or problems related to their program
• Assist consultants & coaches with queries and issues related to their delivery
• Manage local events, webinars, workshops coordination
• Handle various administrative tasks, including IT troubleshooting, platform testing, Zoom production and document formatting
• Prepare, review, and validate monthly reports (e.g., timesheets, governmental reporting)
• Translate documents and communications as needed
• Project Management Admin support
• Coordinate room bookings for dedicated projects
• Maintain and update office policies and procedures
• Collaborate with the Candidate & Consultant Experience Manager on process improvements
• Support to Leadership team, upon request
• Office Management

• Minimum 2 years of experience in administration with a strong interest in HR services
• Exceptional communication skills
• Excellent telephone etiquette and high emotional intelligence
• Strong interpersonal skills with the ability to build lasting business relationships
• Commercial awareness
• High service orientation and commitment to quality
• Ability to communicate effectively with candidates at all levels, handling diverse emotions
• Proven organizational skills with the ability to multitask and prioritize
• Independent, goal-oriented work style with a flexible, can-do attitude
• Advanced proficiency in MS Office 365 and the ability to quickly learn new systems
• Positive, self-starter with a helpful attitude
• Detail-oriented, pragmatic, and organized with strong integrity
• Tech-savvy and quick to adapt to new technologies
• Proficiency in English and German, both spoken and written. Knowledge of French is an advantage
• Completed commercial apprenticeship or a diploma from a hotel school or travel agency or equivalent

Knowledge of French is an advantage

• Work in a dynamic and professional environment in the heart of Zurich
• A consistent schedule, allowing for work-life balance
• Opportunity to contribute to a leading company and grow within a supportive team
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including PTO, Paid Holidays, and more (TAG fringe benefits)