Candidate & Consultant Experience Specialist

• Introduce LHH to candidates and support them by answering practical questions related to their program
• Assist consultants and coaches with queries and issues related to their delivery
• Manage local events, webinars, workshops coordination, and promotion
• Handle various administrative tasks such as IT troubleshooting, platform testing, Zoom production, desk research, job advertisement uploads on social media
• Prepare, review, and validate monthly reports (e.g., timesheets, governmental reporting)
• Active follow-up on Quality survey
• Translate and format documents and/or communications as needed
• Project admin support (50% of the role)
• Facilitate orientation sessions
• Collaborate with the Candidate & Consultant Experience Manager on operational process improvements

• Proficiency in English and French, both spoken and written
• Knowledge of German is an advantage
• Completed commercial apprenticeship or a diploma from a hotel school
• Minimum 2 years of experience in administration with a strong interest in HR services
• Exceptional communication skills
• Excellent telephone etiquette and high emotional intelligence
• Strong interpersonal skills with the ability to build lasting business relationships
• Commercial awareness
• High service orientation and commitment to quality
• Ability to communicate effectively with candidates at all levels, handling diverse emotions
• Proven organizational skills with the ability to multitask and prioritize
• Independent, goal-oriented work style with a flexible, can-do attitude
• Advanced proficiency in MS Office 365 and the ability to quickly learn new systems
• Positive, self-starter with a helpful attitude
• Detail-oriented, pragmatic, and organized with strong integrity
• Tech-savvy and quick to adapt to new technologies

Knowledge of German

• Growth opportunities within a human resources global leader
• Prioritization of learning to stay agile in an increasingly competitive business environment
• Open-minded environment fostering new ideas and exploration of alternatives