Candidate Care Specialist

• Provide Inbound and Outbound Customer Service Support to candidates using phone, email, and chat
• Provide administrative customer service support with tasks such as pausing programs, booking office reservations, handling career assessments
• Serve as a first point of contact for candidates, taking responsibility to swiftly resolve their issues
• Serve as a subject matter expert on LHH Career Transition services
• Advise and guide candidates on best practices on job search
• Ensure availability for scheduled shifts and balancing your workload
• Embody and reinforce LHH's positive brand image by strictly adhering to established protocols

• At least 2 years in a professional, virtual contact center or similar environment with proven success
• Must have access to reliable internet for effective virtual engagement and communication
• Expertise in Microsoft Office, Zoom, Salesforce.com, Zendesk, Jira, Salesforce Service Cloud, ServiceNow, or similar platforms
• Familiarity with cloud-based phone systems such as Five9
• Capable of interpreting complex or unclear information to determine necessary actions for satisfying internal or external customer inquiries
• Ready to assist in any task and go beyond expectations
• Able to prioritize, organize, and manage multiple tasks simultaneously
• A self-starter able to work autonomously across all organizational levels, adaptable to changing processes and priorities, and skilled at bringing order to ambiguous situations
• Must be able to work 4-6 hours per day / 20-30 hours per week in Pacific time, during business hours of Monday-Friday from 8:00am to 5:00pm, with exception to major US holidays

Fluency in French Canadian or Spanish is preferred but not mandatory

medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, 401K plan, paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, Holiday pay