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Cancellations Support Officer

United Kingdom, Gloucester 13.90 GBP / Hour · Job Posted January 22, 2026
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Job Description

We are recruiting Support Officer's to join a team supporting key HM Land Registry processes. This role is ideal for someone who is organised, confident on the telephone, and able to manage a high-volume workload with accuracy. You will play a vital part in preventing unnecessary application cancellations by contacting lodging conveyancers, gathering information, and ensuring applications are correctly progressed.

Job Responsibility

  • Contact lodging conveyancers by telephone to confirm receipt of requisitions and request any outstanding information
  • Grant extensions of time where appropriate and send follow-up correspondence
  • Review applications approaching cancellation and take appropriate action
  • Check application forms and previous actions taken
  • Retrieve applications from the workflow system
  • Maintain accurate records on the Points Arising Screen (PAS)
  • Liaise with internal teams when required
  • Support continuous improvement by identifying recurring issues

Requirements

  • Confident and professional telephone manner
  • Strong customer service experience
  • Excellent attention to detail and ability to follow structured procedures
  • Clear written communication skills
  • Ability to prioritise and manage a busy workload
  • Proficient in MS Office, particularly Word, Excel and MS Teams
  • Ability to take clear notes and complete accurate data entry

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