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We are recruiting Support Officer's to join a team supporting key HM Land Registry processes. This role is ideal for someone who is organised, confident on the telephone, and able to manage a high-volume workload with accuracy. You will play a vital part in preventing unnecessary application cancellations by contacting lodging conveyancers, gathering information, and ensuring applications are correctly progressed.
Job Responsibility:
Contact lodging conveyancers by telephone to confirm receipt of requisitions and request any outstanding information
Grant extensions of time where appropriate and send follow-up correspondence
Review applications approaching cancellation and take appropriate action
Check application forms and previous actions taken
Retrieve applications from the workflow system
Maintain accurate records on the Points Arising Screen (PAS)
Liaise with internal teams when required
Support continuous improvement by identifying recurring issues
Requirements:
Confident and professional telephone manner
Strong customer service experience
Excellent attention to detail and ability to follow structured procedures
Clear written communication skills
Ability to prioritise and manage a busy workload
Proficient in MS Office, particularly Word, Excel and MS Teams
Ability to take clear notes and complete accurate data entry