Campus Support Officer

• Maintain a strong, visible presence across campus, promoting positive behaviour and supporting student wellbeing
• Respond calmly and confidently to situations, using a solution-focused and restorative approach
• Help create an environment where students feel safe, supported and ready to succeed
• Play a key role in maintaining campus safety, security and operational standards
• Provide a visible presence around campus, promoting positive behaviour in line with College values
• Support staff with student organisation and conduct matters
• De-escalate conflict and manage incidents professionally and sensitively
• Encourage attendance and engagement in classes and enrichment activities
• Provide information, advice and guidance to students, referring to internal and external support services where appropriate
• Support safeguarding, health and safety, and welfare procedures at all times
• Assist with emergency procedures, including fire evacuations and welfare support
• Lock and unlock buildings in accordance with security procedures
• Act as a key holder and ensure access arrangements are managed safely
• Maintain awareness of campus activity and implement appropriate security measures
• Conduct fire alarm testing and ensure safety systems and signage are fully operational
• Support safe evacuation procedures in partnership with the Duty Manager
• Provide porterage services including moving equipment, furniture and parcels
• Carry out minor emergency repairs within competence and safety limits
• Report faults promptly to the Premises helpdesk
• Undertake reactive cleaning and ensure waste is disposed of appropriately
• Support grounds maintenance tasks, including gritting and external duties
• Assist the wider estates team to ensure smooth daily operations

• Calm, approachable and confident in engaging with young people
• Professional, practical and proactive
• Able to remain composed under pressure
• Committed to safeguarding and promoting positive behaviour
• Flexible and adaptable in a dynamic environment
• Team-oriented with a strong sense of responsibility
• Full Driving Licence

Annual Leave: 31 days per annum (excluding bank holidays and up to 3 additional discretionary days over the Christmas/New Year period)