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Campus Hub Manager

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The University of Law

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Location:
United Kingdom , London Bloomsbury

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Category:
Education

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Contract Type:
Not provided

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Salary:

42000.00 GBP / Year
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Job Description:

ULaw’s Student Enquires & Campus Services: At the Heart of Student Support and Success. We are looking for a high-calibre individual to join our London Bloomsbury Campus team as a Campus Hub Manager. This is an on-campus position, with no opportunity for hybrid or remote working. As a Campus Hub Manager, you will be playing a crucial role in providing exceptional customer service to all stakeholders, both internal and external.

Job Responsibility:

  • Leading on the planning and delivery of student induction and enrolment activities in campus, including the delivery of welcome events for incoming students and pre-induction briefings for international students
  • Ensuring that exceptional customer service is provided to students, staff, and other stakeholders
  • Leading on the planning and co-ordination of an engaging programme of events for students that will aid a sense of community throughout the student population
  • Line manage the local Campus Hub Team, managing workload within the team to ensure KPIs and SLA targets are met
  • Planning, organising and coordinating work for multiple programme intakes and manage local on the day assessments
  • Manage the day-to-day operational activities of the Campus Hub Team
  • Be the first point of contact for our students and support students in accessing specialist services required throughout their on-course journey

Requirements:

  • Knowledge and understanding of working practices, processes and procedures relating to Student or Client Information Services
  • The ability to provide high level customer service, support, and advice to customers/students, with a polite, helpful, and positive attitude
  • Capability to communicate effectively both orally and in writing with a wide range of internal and external stakeholders
  • Effective time management skills
  • A methodical approach, and keen eye for detail
  • A good working knowledge and capability of Word, Excel, and databases
  • A track record of embracing change positively
  • A positive and supportive attitude
  • Proven experience in a line management position
  • Broad experience of working in a demanding, customer service driven environment
  • Ability to plan and coordinate workloads for a diverse team
  • Must be able to prove the right to work in the UK
What we offer:
  • A generous annual leave entitlement of 30 days (pro rata)
  • Private Medical Scheme and Life Assurance
  • Contributory Pension Scheme
  • Season Ticket Loans and Student Discounts

Additional Information:

Job Posted:
March 13, 2026

Expiration:
March 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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