Campus Director - Men's Campus Job at Christian Career (Raleigh)

Job Description

The Campus Director at Raleigh Rescue Mission is a newly created position. The successful candidate will be a self-starting strategic thinker and process-driven leader motivated by the opportunity to transform the lives of Raleigh Rescue Mission’s clients. Guided by the mission’s core values, the Campus Director will gain a deep understanding of operational functions and then work to evaluate, improve, and create metrics to measure progress towards organizational goals. The Campus Director reports directly to the CEO and provides leadership, coaching, and support to several direct reports, including Directors, Managers & Supervisor. They will also be responsible for a team of approximately 50 staff members. In partnership with the CEO, the Campus Director will play a key role in assessing & developing an effective organizational structure to support continued growth.

Job Responsibility

Supervise overall team member- Case Manager(Client Success Manager), Peer Support Specialists(Ministry Support Specialists) all other managers & supervisors, ensuring consistent, high-quality services that support the physical, emotional, and spiritual needs of clients
Provide leadership and oversight of the Kitchen Manager and Assistant Kitchen Managers, ensuring efficient daily food service operations
Establish clear expectations and high standards for food quality, safety, and cleanliness, adhering to health and regulatory requirements
Support team member development and foster a culture of accountability and compassion
Monitor key performance indicators related to client engagement & team member engagement
Work to enhance collaboration across departments to ensure that service delivery is coordinated and responsive to individual needs
Develop and oversee individual and team goals, workplans, and performance benchmarks ensuring alignment with organizational goals and providing clear measurable goals
Foster an environment where clients are supported and empowered to achieve transformational goals
Maintain a strong understanding of team members’ day-to-day responsibilities by regularly engaging with staff across all shifts to ensure operational effectiveness. Transform the strategic vision into strategic operation, identifying key metrics to track progress toward goals
Implement systems and processes across the operations to ensure proper data is collected for the defined metrics
Utilize the Traction model to drive strategic, ensuring priorities are clearly defined and operations is moving consistently toward goals
Provide oversight and ensure effective implementation of risk management, legal compliance, business insurance, property management, human resources, and information technology functions, policies, and procedures
Develop and manage the overall operations budget, partnering closely with each reporting director to monitor department budgets, ensuring accountability and alignment with organizational priorities
Provide regular updates of progress towards operational goals to the CEO, the leadership team, and the Board of Directors, ensuring clear communication of performance, key metrics, and strategic milestones
Partner with the CEO, the Board, and the team members to develop and refine strategic priorities
Manage the team member schedule to ensure full coverage across the every area of organization
Coach and develop team members, fostering a collaborative leadership culture throughout the organization
Reinforce training and development initiatives, ensuring the team is equipped with the skills, knowledge, and resources needed to perform effectively and grow professionally
Maintain open communication that provides thought leadership across cross-functional teams to encourage continuous improvement and enhanced operational effectiveness
Develop and implement the new hire onboarding training for each department
Coach team members to follow an engaging and effective client onboarding process that supports early engagement and long-term success
Manage the team members in achieving defined client success metrics
Facilitate client phase up meetings and ensure agreed upon milestones are being met before clients’ progress to the next stage
Identify and expand the internal and external resources to support clients in achieving their goals
Lead client feedback initiatives, including data collection and analysis, identifying and implementing appropriate solutions
Encourage and engage clients through a Christ-centered approach by following the CARE model & TCI model
Recognize and plan for potential obstacles for clients
Lead the team members to hold clients accountable for their scheduled activities
Develop and Implement strategies to build a pipeline and recruit new clients
Ensure team member compliance with SOPs for Mission Tracker documentation through regular audits and client case discussions
Document Phase up meeting actions to ensure they are completed before the client progresses to the next phase
Produce regular reports that capture progress toward team member and client progress toward goals
Build meaningful relationships with clients, encouraging them, participating with them during mealtimes, praying, volunteer activities, and engaging in meaningful conversations
Support the resolution of client escalations, as needed
Provide immediate feedback to clients recognizing positive behavior and/or to addressing behavior that does not align with program expectations
Ensure a full activities schedule is implemented on the floor in the evening and on weekends, promoting community engagement
Support de-escalation and crisis intervention efforts with a Christ-centered approach by following the CARE model & TCI while collaborating with the team members
Partner closely with cross-functional team members to advance clients through the program, ensuring a cohesive approach to client success
Facilitate client classes, as needed
Incorporate feedback from across departments, including vocational training, children’s development, and training classes, to consistently strengthen client growth and program development
Provide insight and guidance in cross-team discussions, ensuring a culture of belonging, respect, and shared responsibility among colleagues
Provide solutions and direction for escalated issues, supporting resolution in a timely and effective way
Facilitate smooth client exit transitions to minimize disruption
Proactively step into additional responsibilities as needed to support the Mission

Requirements

Process driven with a demonstrated track record of uniting a diverse team around clear goals and defined metrics tracked through shared systems and distinct processes
Entrepreneurial mindset with the ability to think strategically while implementing tactically
Proven ability to lead, coach, inspire, support, and motivate diverse teams, including staff and volunteers, with varied functional responsibilities
Understanding of the rewards and challenges of serving the economically vulnerable
Strong ability to multi-task, prioritize, organize, plan, and manage multiple projects and schedules to meet deadlines and achieve desired outcomes
Strong leadership and management skills that positively influence the Mission’s culture
Excellent communication skills with the ability to express ideas and interpret policies and procedures clearly, calmly and concisely, both verbally and in writing
Strong problem-solving and conflict mitigation and resolution skills
Resourceful and proactive in seeking information and resources to support and navigate complex challenges
Sound decision-making ability aligned with the Mission’s core values and mission
Proficiency in Microsoft Office Suite and comfortable using reporting tools
A bachelor’s degree or higher from an accredited college/university
8 to 10 years of experience in operations, strategic solutions, systems management, human resources, or relevant field
5 years or more years of progressively responsible management positions with supervisory experience and direct responsibility for process development, systems creation, hiring, training, goal setting, performance assessment, and other operations functions
Considerable knowledge of laws, policies, procedures, principles, methods, and techniques of efficient administration, including human resources, facilities and office management, technology implementation, evaluation of business operations, and budgeting
Familiarity or experience working with Gino Wickman’s Traction model strongly preferred
Experience working in a fast-growing organization with evolving systems and priorities
Demonstrated experience providing exceptional customer service to diverse groups of individuals, with a focus on responsiveness and professionalism
Valid NC driver license and the willingness to drive a 12-passenger van
(A valid driver’s license is required as well as a passing Motor Vehicle background check
Periodic MVR checks will be done to ensure continued ability to drive
If at any point you lose your driving privileges, it is your responsibility to report that to the Manager immediately.)
Ability to lift up to 50 lbs
A typical shift will require sitting, standing, walking, and utilizing a laptop, sometimes for an extended period
Ability to use hands to lift, guide, and assist clients/children with assignments and life skills
Ability to maneuver around furniture/closets and kneel, squat, stoop, or bend at the waist
Ability to drive clients/children to appointments and off-site events

What we offer

health benefits
paid time off
paid holidays
401(k)-retirement plan

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