Campus Accommodation Operations Officer

• Respond to enquiries and provide advice on matters related to accommodation or guidance
• Provide exceptional service and participate in the marketing and promotion of Accommodation activities and services
• Process student residential applications and accommodation offers, Australian Maritime College industry bookings and conference and casual bookings, catering requests and undertake room inspections in accordance with Campus Accommodation policy and procedures
• Provide administrative assistance with the gathering, recording, and reporting of NRAS tenant income eligibility and other information required to meet the reporting requirements of the NRAS scheme
• Undertake liaison with residents and provide support to the Residential Communities Team in resident interactions and pastoral care activities, referring concerns as appropriate
• Independently coordinate tenancy lifecycle processes, including processing and managing residential applications, rents and payments, keys and access, and ensuring all residential agreements are verified and consistent with the University’s rental policies and requirements

• Excellent communication skills
• Demonstrated high-level administrative skills with excellent organisation and attention to detail
• Demonstrated organisational skills, including the ability to prioritise tasks and meet deadlines both as an individual and as a member of a team
• Proven ability to act independently within established guidelines, exercising discretion, sound judgement and impartiality
• Well-developed written and verbal communication skills and a strong commitment to excellent customer service
• Demonstrated commitment to continuous learning, improvement and multi-skilling with an ability to adapt to changes in work methods and the working environment
• Experienced in the use of computerised administrative systems, including word processing (preferably Microsoft Word), spreadsheets, database operations, email and internet
• To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role

17% superannuation