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Take care of guests by providing exceptional and anticipatory service. The Bartender will serve guests by providing exceptional knowledge of wine spirits and mixed drinks as well as information regarding preparation methods. The Bartender is to respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and attend to guest needs and requests with a sense of urgency in the Resort’s Food & Beverage areas.
Job Responsibility:
Prepare and serve a selection of wines, spirits and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards
Maintain a strong working knowledge of all alcoholic and non-alcoholic ingredients and drinks to answer questions and accommodate off-menu requests
Confirm guest orders including any special needs or requests from the lounge server using the hotel’s point-of-sales system
check completed orders with the guest’s original order
Service and take orders from guests seated at a bar area offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Breakdown, clean and set-up of bar and back-bar stations
Properly and accurately close guest checks
process cash and credit card payments
properly settle voided checks or complimentary items
Serve food items in the bar area
Assist with bar inventory
Assist with set-up and cleaning of operational areas
Perform other tasks or projects as assigned by management
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Requirements:
High school education or equivalent experiences
Minimum one year bartending or related work
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Preferred experience in a luxury hotel or resort
Strong written and oral presentation skills
Ability to multi-task in a high volume and demanding environment
Ability to pour, mix, and blend a wide variety, of wines, spirits, and missed drinks
Ability to accurately process cash and credit card transactions
Strong problem solving skills, ability to handle difficult situations and guests
Requires reading, writing and oral proficiency in the English language
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization
Nice to have:
Knowledge of Napa Valley and surrounding areas
Preferred experience in a luxury hotel or resort
What we offer:
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts