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United Way Logo United Way · Office Administration

Campaign Operations Specialist

United States, Cincinnati 45000.00 USD / Year · Job Posted May 05, 2026
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Job Description

United way of Greater Cincinnati is seeking a Campaign Operations Specialist to assist in the coordination of the processing and oversight of campaign processing results.

Job Responsibility

  • Review imports from Stratus Live, Goodworld and all third-party processors for duplications and missing GAU’s and verify data for pledge processing
  • Monitor the 5/3 lockbox for pledge processing batches and process accordingly
  • Process Service tickets submitted by the AR specialists, set up or adjust Opportunities as needed for AR processors to apply received payments
  • Train seasonal staff on data entry procedures and account maintenance
  • Research donor pledge and designation information
  • Communicate and provide pledge information and acknowledgement reports to partner agencies and other United Ways and their partner agencies
  • Maintain updated agency information and vetting of agencies
  • Maintain agency designation codes and donor choice contacts in pledge processing system
  • Verify qualified partner agencies in I guide prior to annual Campaign year kick off for designations
  • Submit UWGC where raised reports for other LUW’s to MMRS annually
  • Maintain and update Pledge Processing policies and procedures as needed
  • Reconcile all workplace Campaigns
  • Identify process problem areas and recommend resolutions
  • Maintain production workflow scorecard on monthly processing and reporting on open to be processed position

Requirements

  • High school diploma with some college preferred
  • Proficiency in basic Microsoft Word and intermediate Excel
  • Salesforce - CRM experience preferred
  • Minimum three years working in an office with some decision-making experience in the areas of data processing and customer service
  • English

Nice to have

  • Some college
  • Salesforce - CRM experience

What we offer

  • Generous paid time off including vacation, personal, sick, and holiday time
  • Medical, Dental, Vision, Life Insurance, 403b plan with company match
  • Short-Term & Long-Term Disability Insurance
  • Employee Assistance Program and access to other free health programs
  • Community volunteer opportunities
  • Professional development and training opportunities
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