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Campaign Operations Specialist

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United Way

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Location:
United States , Cincinnati

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

45000.00 USD / Year ▼
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Job Description:

United way of Greater Cincinnati is seeking a Campaign Operations Specialist to assist in the coordination of the processing and oversight of campaign processing results.

Job Responsibility:

  • Review imports from Stratus Live, Goodworld and all third-party processors for duplications and missing GAU’s and verify data for pledge processing
  • Monitor the 5/3 lockbox for pledge processing batches and process accordingly
  • Process Service tickets submitted by the AR specialists, set up or adjust Opportunities as needed for AR processors to apply received payments
  • Train seasonal staff on data entry procedures and account maintenance
  • Research donor pledge and designation information
  • Communicate and provide pledge information and acknowledgement reports to partner agencies and other United Ways and their partner agencies
  • Maintain updated agency information and vetting of agencies
  • Maintain agency designation codes and donor choice contacts in pledge processing system
  • Verify qualified partner agencies in I guide prior to annual Campaign year kick off for designations
  • Submit UWGC where raised reports for other LUW’s to MMRS annually
  • Maintain and update Pledge Processing policies and procedures as needed
  • Reconcile all workplace Campaigns
  • Identify process problem areas and recommend resolutions
  • Maintain production workflow scorecard on monthly processing and reporting on open to be processed position

Requirements:

  • High school diploma with some college preferred
  • Proficiency in basic Microsoft Word and intermediate Excel
  • Salesforce - CRM experience preferred
  • Minimum three years working in an office with some decision-making experience in the areas of data processing and customer service
  • English

Nice to have:

  • Some college
  • Salesforce - CRM experience
What we offer:
  • Generous paid time off including vacation, personal, sick, and holiday time
  • Medical, Dental, Vision, Life Insurance, 403b plan with company match
  • Short-Term & Long-Term Disability Insurance
  • Employee Assistance Program and access to other free health programs
  • Community volunteer opportunities
  • Professional development and training opportunities

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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