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The Cigna Group Logo The Cigna Group · -

Campaign Operations Senior Analyst

India, Hyderabad · Job Posted April 06, 2026
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Job Description

The Campaign Operations Senior Analyst plays a critical role in leading complex campaign operations and ensuring the successful execution of outbound communications across Enterprise Print & Distribution. This role goes beyond daily execution to include ownership of recurring campaign cycles, advanced quality assurance, cross‑functional coordination, and continuous improvement of campaign workflows. This position is ideal for an experienced operations professional who thrives in a fast‑paced, detail‑driven environment, demonstrates strong judgment and independence, and enjoys improving processes while maintaining exceptional execution standards.

Job Responsibility

  • Lead execution of complex and recurring campaign operations, including preparation of mail merge and send‑ready materials
  • Independently manage campaign workflows, ensuring accuracy, timeliness, and adherence to standards
  • Own readiness activities across campaign cycles, identifying risks and resolving issues prior to execution
  • Identify, investigate, and resolve data discrepancies or workflow issues
  • recommend preventive controls to reduce repeat defects
  • Support issue‑resolution efforts by supplying detailed insights and translating findings into actionable improvements
  • Actively collaborate with business partners, production teams, and operational stakeholders using a consultative approach
  • Anticipate cross‑team impacts of changes and help create alignment across stakeholders
  • Suggest measurable process improvements that increase accuracy, efficiency, and scalability
  • Ensure campaign SOPs, templates, and operational documentation are accurate, complete, and current
  • Communicate findings and recommendations clearly to partners and leaders

Requirements

  • Bachelor’s degree required or equivalent experience
  • 3–5+ years of experience in campaign operations, recurring campaign execution, or similar operations‑focused roles
  • Demonstrated ownership of campaign workflows, mail merge execution, and operational quality assurance
  • Advanced proficiency with operational and campaign tools, including mail merge and file preparation systems
  • Strong analytical skills to identify data issues, interpret workflows, and support data‑driven decision making
  • Experience developing dashboards, reports, or KPIs related to campaign or operational performance
  • Exceptional attention to detail and accuracy in high‑volume, deadline‑driven environments
  • Ability to manage multiple complex workflows independently and prioritize effectively
  • Comfort operating within defined SOPs while identifying opportunities to improve them
  • Clear and confident communication skills, with the ability to explain findings and recommendations to diverse stakeholders
  • Ability to drive alignment across teams by anticipating impacts and facilitating productive discussions
  • Willingness to mentor peers informally by modeling strong execution and documentation practices
  • Strong judgment and decision‑making within established standards and governance
  • Highly organized, adaptable, and resilient under compressed timelines
  • Continuous learning mindset with openness to feedback and evolving processes
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