CrawlJobs Logo

Campaign Manager - Call Centre

stepaheadrecruitment.com Logo

Step Ahead Recruitment Ltd

Location Icon

Location:
United Kingdom

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

40000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

We’re currently partnering with a fast-growing, high-performance B2B lead generation business looking to hire an experienced Campaign Manager to take ownership of key client campaigns. You will support the Sales Director in this newly created role. This is very much a hands-on, commercially focused role where you’ll be responsible for campaign delivery, client success, and leading a team of Telemarketers to consistently hit and exceed targets.

Job Responsibility:

  • Own and manage campaigns end-to-end, from onboarding through to delivery
  • Act as the main point of contact for clients, ensuring a high level of service and ROI
  • Lead, coach and develop a team of BDCs in a remote environment
  • Drive performance through 1:1s, call listening and structured feedback
  • Monitor campaign data, lead quality and overall performance
  • Create and manage campaign documentation and reporting
  • Step in to generate leads and appointments when needed

Requirements:

  • Proven experience managing a sales/lead generation team – we are also open to someone who has worked for a marketing agency managing clients etc.
  • Experience working with client overseeing their campaigns
  • Strong leadership and coaching ability
  • Commercial mindset with a focus on results and client outcomes
  • Confident, organised and articulate
  • Proactive problem solver who takes ownership
  • Comfortable using tools/AI to improve performance
What we offer:
  • High-growth environment with real impact
  • Ownership of campaigns and client relationships
  • Great incentive and reward schemes including early finishes for reaching target
  • Performance-driven culture
  • Bonus linked to campaign success and repeat business
  • Supportive, energetic team

Additional Information:

Job Posted:
May 05, 2026

Work Type:
Remote work
Icon
Step Ahead Recruitment Ltd - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Campaign Manager - Call Centre

Key Account Manager – Data Centres

If you’re the kind of salesperson who’d rather be on the road than behind a desk...
Location
Location
United Kingdom , St Albans
Salary
Salary:
50000.00 - 75000.00 GBP / Year
perigonsearch.co.uk Logo
Perigon Search
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven ability to sell – whether from a field, trade, or technical background
  • Relentless follow-up, resilient under pressure and naturally competitive
  • Clear communicator who’s confident face-to-face and on the phone
  • Self-starter who plans their week, manages their diary and delivers results
  • Full UK driving licence and comfortable with regular travel and overnights
Job Responsibility
Job Responsibility
  • Generate new business through outbound calls, LinkedIn outreach and field visits
  • Build relationships with IT distributors, resellers and system integrators
  • Support marketing campaigns and events to increase partner engagement
  • Manage your own pipeline and travel schedule
  • Report directly to the Head of UK Data Centre Sales
What we offer
What we offer
  • 10% KPI bonus
  • Car allowance during probation, then company car or allowance option
  • 25 days holiday plus bank holidays
  • Pension and private healthcare
  • Clear route into Channel or Key Account Management as the UK team expands
  • Fulltime
Read More
Arrow Right

Call Centre Sales Manager

This role plays a pivotal role in ensuring our direct to consumer sales activiti...
Location
Location
United Kingdom , Abingdon
Salary
Salary:
60000.00 GBP / Year
miele.co.uk Logo
Miele GB
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Substantial experience in call centre management and sales
  • Excellent communication skills
  • Strategic mindset
  • Driven by data-informed decision making
  • Track record of inspiring teams to meet and exceed targets through effective leadership
Job Responsibility
Job Responsibility
  • Lead, coach, and motivate a sales team to achieve and exceed sales targets and KPIs
  • Develop and implement sales strategies tailored to improve call centre performance
  • Monitor and analyse call centre metrics for continuous process improvement
  • Ensure customer satisfaction is prioritised through exceptional service delivery
  • Work closely with cross-functional teams including marketing and product teams to align on sales campaigns
  • Prepare and present regular performance reports to senior leadership
  • Be a voice of influence to drive change and enhancements within the Direct to Consumer journey
  • Ensure consistency and maintaining exceptional standards of execution in all consumer interactions
  • Optimise processes and procedures to elevate customer experience, boost sales, and improve margins
  • Facilitate post-implementation review processes for all initiatives, analyse findings, and recommend business improvements
What we offer
What we offer
  • Competitive benefits package
  • Strong commitment to personal development and growth
  • Health and wellness benefits
  • Training and development opportunities
  • Competitive and evolving pay and benefits packages
  • Fulltime
Read More
Arrow Right

PVCP Operations Manager

Konecta UK is looking for an experienced Operations Manager to join our multi‑ch...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree preferred
  • Experience in the travel or leisure industry is an advantage
  • At least five years of proven experience managing multi-channel customer service or sales teams, with a strong track record of achieving performance targets and increasing team sales within a call centre environment
  • Demonstrated success in sales and the ability to drive revenue growth through coaching, motivation and strategic initiatives
  • Excellent communication and motivational skills
  • ability to inspire a team, multitask and work independently
  • Good knowledge of call centre practices, KPIs and quality standards
  • experience with live chat, email communication, inbound customer service and outbound sales
  • Proficiency with MS Office applications (Word, PowerPoint, Excel) and call centre software
  • comfortable analysing performance reports and using data to drive improvement
Job Responsibility
Job Responsibility
  • Manage the day‑to‑day operations of the PVCP campaign and be accountable for performance, productivity, sales results and quality
  • Conduct training for new recruits and provide ongoing coaching and upskilling for existing agents
  • Motivate and drive the team to maximise efficiency and bring out the best in each individual
  • Ensure team members are fully compliant with regulations and internal procedures when carrying out their duties
  • Provide daily support for team members and act as the first point of contact for escalation or guidance
  • Lead by example by maintaining high standards of performance, attendance and conduct
  • Develop strong relationships with PVCP to serve as a trusted partner and liaise directly with the client on campaign performance and requirements
  • Organise the necessary resources to meet client needs and adapt quickly to changes in demand or process
  • Contribute proactively to the growth of the campaign through ideas, creativity and best‑practice sharing
  • Participate in client events and meetings as requested
What we offer
What we offer
  • Pension Scheme
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Nuffield
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £500
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Perk Box Points
  • Cycle to work scheme
  • Fulltime
Read More
Arrow Right

Supporter Engagement Manager

The Supporter Engagement Manager leads CBM Australia’s supporter relationships t...
Location
Location
Australia , Richmond
Salary
Salary:
Not provided
CBM Australia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 3–5 years’ experience leading supporter engagement, contact centre, or telemarketing teams within a fundraising or customer engagement environment
  • Demonstrated experience managing inbound supporter service operations and outbound campaign delivery
  • Proven capability managing external telemarketing or contact centre partners, including QA and performance reporting
  • Strong understanding of fundraising compliance, privacy principles, PCI standards and ethical standards
  • Strong analytical skills with the ability to interpret supporter feedback, satisfaction data and performance metrics
  • Excellent communication skills – verbal and written
  • Fundraising or not-for-profit sector experience (essential)
  • CRM platform experience (e.g. Salesforce, Blackbaud)
  • Commitment to and ability to demonstrate CBM Australia’s values and behaviours
  • Enthusiasm for the mission of CBM Australia and alignment/comfort with being part of a faith-based organisation
Job Responsibility
Job Responsibility
  • Lead the development and execution of CBM Australia’s supporter engagement and experience strategy, with accountability for supporter satisfaction and NPS outcomes
  • Champion the voice of the supporter across the organisation, synthesising feedback and insights to inform fundraising strategy, campaigns, and product development
  • Lead, coach, and develop the Supporter Relationships Team, including performance management, capability building, and workforce planning
  • Oversee inbound supporter service operations across phone, email and digital channels, ensuring service quality, responsiveness and supporter-centred practice
  • Design and implement engagement frameworks and call strategies across retention, reactivation, acquisition support and donor care programs
  • Lead outbound calling programs aligned with fundraising priorities, including retention, reactivation, arrears recovery and campaign support
  • Manage external telemarketing partner relationships, including campaign set-up, quality assurance, performance monitoring and compliance
  • Partner across Fundraising, Acquisition & Growth, Regular Giving, Data & Insights and Marketing teams to align supporter experience with campaign and lifecycle strategies
  • Ensure compliance with fundraising regulations, privacy legislation, PCI standards and ethical fundraising principles
  • Contribute to innovation and continuous improvement across supporter service, technology and engagement practices
What we offer
What we offer
  • 5 weeks of annual leave
  • Salary packaging benefits up to $15,900 for eligible household expenses + up to $2,650 for meals and entertainment
  • Flexible working arrangements
  • 35 hour work week
  • Paid parental leave
  • Confidential and free access to our Employee Assistance Program for team members and their family
  • Opportunities for professional growth
  • A collaborative and inclusive work environment that priorities employee wellbeing
  • Fulltime
Read More
Arrow Right

Business Relationship Executive

As our Business Relationship Executive, you will focus on managing and strengthe...
Location
Location
United Kingdom
Salary
Salary:
Not provided
ciob.org Logo
CIOB
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong business development and relationship management skills, ideally from a telesales or call centre environment
  • Ability to engage with partners and Company Members at all levels, establishing rapport, articulating value propositions, and gaining commitment
  • Organised, detail-oriented, and able to manage competing priorities while working towards financial targets and deadlines
  • Excellent communication skills, both verbal and written, with the confidence to handle a wide variety of stakeholders
  • Familiarity with CRM systems and other web applications, and the ability to work effectively within a remote team
  • Flexibility and a ‘can-do’ attitude, with a willingness to take on new challenges and expand skills
Job Responsibility
Job Responsibility
  • Source and introduce new Expert Partners to enhance the company's membership offering
  • Manage all aspects of Expert Partner relationships, including administration, updates, marketing activities, and assets
  • Coordinate and deliver tailored Expert Partner and company member webinars, as well as manage bespoke regional networking activities and round-table events
  • Proactively engage in B2B activities to promote CIOB membership and services
  • Support Business Development Managers by generating leads through phone and email campaigns
  • Participate in the development and testing of new processes, systems, and technologies, offering insights from a client perspective to modernise member engagement
What we offer
What we offer
  • 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
  • Private pension scheme with employer contributions and free pension advice
  • Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
  • Enhanced family-friendly policies and life assurance
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
  • Development Opportunities: Learning and development tailored to your career growth
  • Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity
  • Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing
  • Fulltime
Read More
Arrow Right

Manager Call Centre Operations

The Manager Call Centre Operations will be accountable to deliver superior servi...
Location
Location
Tanzania, United Republic of , Dar Es Salaam
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Business, Operations, IT, or related field
  • Strong vendor management and commercial governance capability
  • Deep expertise in call center operations within large scale outsourced environments
  • High competence in SLA management, performance dashboards, and data analytics
  • Excellent communication, negotiation, and influence across senior external stakeholders
  • Strong leadership, decision making, and crisis management capabilities
  • Proficiency in CRM, telephony platforms, WFM systems, QA tools, and performance analytics
Job Responsibility
Job Responsibility
  • Lead end‑to‑end governance of all outsourced customer‑service vendors, ensuring full SLA/KPI compliance, high performance standards, and timely execution of corrective action plans
  • Oversee operational stability across all partner sites through real‑time performance control, incident management, standardized processes, and readiness for major launches and campaigns
  • Drive customer‑experience excellence by eliminating root causes, strengthening quality frameworks, and consistently improving NPS, complaint ratios, and repeat‑call performance
  • Manage commercial and contractual obligations for outsourced operations, including budgeting, capacity planning, billing verification, and enforcement of performance‑based agreements
  • Champion continuous improvement, automation, regulatory compliance, and BCP resilience by leading process optimization, digital transformation initiatives, and strict data‑privacy adherence
Read More
Arrow Right

Telephone Sales Specialist

Love talking to people? Start your career with a global leader! Are you the pers...
Location
Location
New Zealand , Auckland
Salary
Salary:
Not provided
rentokil-initial.com Logo
Rentokil Initial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrable and proven call centre/telesales customer service skills
  • The ability to build long-term internal and external relationships
  • Excellent interpersonal skills
  • Attention to detail and problem-solving skills
  • Ability to manage multiple and competing priorities
  • Applicants must have the right to live and work permanently or long-term in New Zealand
  • Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria
Job Responsibility
Job Responsibility
  • Manage a high volume of phone communication, building strong relationships with our customer accounts
  • Provide excellent customer service on every inbound call and proactively identify sales opportunities through outbound campaigns
  • Manage the day-to-day administration requirements of your customer whilst ensuring customer issues are resolved
  • Planning and organising yourself and others to be responsive and be able to adapt to customer requests quickly and effectively as well as driving consistent service delivery performance
  • Supporting the outbound sales team with customer and administrative support
What we offer
What we offer
  • Up to 2 days working from home once you’re up to speed
  • Work-life balance while being part of a respected and stable brand
  • Comprehensive training in our products, services and safety practices
  • Fulltime
Read More
Arrow Right

Pre-Sales Membership Manager

Success Tutoring is one of the fastest-growing education franchises in Australia...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
successtutoring.com.au Logo
Success Tutoring
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience running gym pre-sales campaigns (non-negotiable)
  • Strong track record selling membership-based services
  • Confident closer with excellent communication skills
  • Experience training or coaching others in sales
  • Ability to work in fast-paced, target-driven environments
Job Responsibility
Job Responsibility
  • Sell foundation memberships during pre-sales campaigns for new Success Tutoring centres
  • Drive urgency and excitement leading up to centre openings
  • Consistently hit and exceed pre-sales membership targets
  • Create, refine, and optimise pre-sales scripts (calls, walk-ins, follow-ups, objections)
  • Run training sessions for centre managers and team members on how to execute successful pre-sales
  • Build repeatable pre-sales frameworks that can be rolled out nationally and internationally
  • Coach and mentor centre teams on: Selling memberships confidently, Handling objections, Booking appointments and closing sales
  • Provide feedback, role-plays, and performance improvement guidance
  • Lift the overall sales capability of the network
What we offer
What we offer
  • Competitive casual hourly rate
  • Performance incentives / commissions tied to pre-sales results
  • Growth opportunities as the business expands nationally and globally
  • Work with a high-growth, purpose-driven brand
  • Play a key role in launching new centres
  • Develop leadership, training, and sales mastery
  • Clear career progression in a rapidly scaling organisation
Read More
Arrow Right