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Join Our Team as a Campaign Coordinator! Are you interested in joining one of Tampa Bay’s Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere?
Job Responsibility:
To “WOW!!” our clients by helping get their marketing campaigns running smoothly
Be the customer’s main point of contact after they purchase their order, all the way until completion
Be the liaison point between the customer and our design team, mailing list experts, and our printing and mailing area teams
Ensure the client’s deadlines are met
Ensure that the customer is serviced perfectly and is very happy with their order
Strive for flawless, 5-star customer service
Requirements:
Pleasantly communicating with customers on the phone as well as via e-mail and live chat
Ability to navigate the computer system and e-mail system once trained
Ability to accurately follow customer’s written or verbal instructions
Ability to communicate clearly verbally and in writing
Ability to work in a fast-paced environment
Ability to multitask like a rock star
Willingness to provide coverage for other areas of the department as needed
Must be able to keep composure if there’s a tight deadline or pressure
Reliable and responsible, the customer and the company count on this
Other duties as assigned
Minimum 2-5 years’ experience in customer service roles
Ability to type with speed and accuracy (at least 40 wpm)
Basic knowledge of Microsoft Office Suite, specifically Outlook & Excel
Positive outlook that can be felt by our customers and our co-workers
What we offer:
Paid training
Bonus up to $400 per month after 3–6 months
Medical, Dental, Vision & Life Insurance
401K, Short- and Long-Term Disability, Accident & Critical Illness
Paid Vacation time that increases with longevity
6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)