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Join Our Team as a Campaign Coordinator! Are you interested in joining one of Tampa Bay’s Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further! About Our Company Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We’re proud to be one of Tampa Bay’s Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us! Your Mission To “WOW!” our clients by helping get their marketing campaigns running smoothly. You will serve as the customer’s main point of contact after they purchase their order through completion.This includes acting as the liaison between the customer and our design team, mailing list experts, and printing and mailing teams. This fast-paced role requires strong multitasking, decision-making, organization, and attention to detail to ensure client deadlines are consistently met.Ultimately, we strive to deliver flawless, 5-star customer service.
Job Responsibility
Pleasantly communicate with customers via phone, email, and live chat
Navigate company computer and email systems effectively after training
Accurately follow customers’ written and verbal instructions
Communicate clearly and professionally, both verbally and in writing
Thrive in a fast-paced work environment
Multitask efficiently and stay organized under pressure
Provide coverage and support for other department areas as needed
Maintain composure and professionalism during tight deadlines
Demonstrate reliability and responsibility in all tasks
Perform additional duties as assigned
Requirements
2–5 years of customer service experience preferred
Ability to type at least 40 WPM with speed and accuracy
Basic knowledge of Microsoft Office Suite, especially Outlook and Excel
Positive attitude that contributes to both customer satisfaction and team morale
What we offer
Medical, Dental, Vision & Life Insurance
401(k), Short- and Long-Term Disability, Accident & Critical Illness Coverage
Paid vacation time that increases with longevity
6 paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas
Free on-site yoga twice a week
Free monthly visits with a local chiropractor
Paid training
Monthly bonus opportunities up to $400 after 3–6 months