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Responsible for providing administrative support such as answer the phone, taking messages and routing mail, handling requests from business manager and executive director, as requested. Responsible for assisting with the day-to-day administration of the office and business office functions.
Job Responsibility:
Answer incoming phone calls and directing them to the appropriate person, or providing assistance, as needed
Provide excellent customer service, in accordance with the YMCA culture, through professional and effective communication with participants, visitors, staff, volunteers, user groups, etc.
Register participants and process payments for summer camp or special events, as needed
Greet participants, visitors, staff, volunteers, user groups, etc., in a warm and welcoming manner in accordance with the YMCA culture
Conduct real-time background checks for visitors, as necessary
Assist business manager with completing the hiring process for new employees
Assist new employees with navigating the onboarding process
Other duties as assigned
Requirements:
Must have high ethical standards and maintain strict confidentiality
Minimum of 18 years of age
High school Diploma/GED required
Associate’s degree in accounting, business, administration or related field preferred or equivalent work experience preferred
Previous experience (one year) in a customer-focused role preferred
Proficient at MS Office, and other database software, preferred
Nice to have:
Associate’s degree in accounting, business, administration or related field
Previous experience (one year) in a customer-focused role
Proficient at MS Office, and other database software
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