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The Camp Admin & Communications Manager supports the work of YMCA Camp Greenville and the YMCA of Greenville, a leading nonprofit charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. Under the direction of the Director of Camper Services & Communications, the manager position will support, coordinate and provide input with communications, marketing, and business office functions of camp by managing daily administrative tasks and ensuring exceptional customer service. This role also supports summer camp operations while camp is in session. This position is primarily assigned to and supports Camp Greenville operations, including year-round preparation and seasonal programming.
Job Responsibility:
Provide daily, weekly, and seasonal administrative duties, including reporting, parent communication, and customer service tasks.
Support the team of Directors through various office management and reporting tasks.
Be present during office hours at Camp Greenville as assigned by the supervisor.
Ensure exceptional customer service to camp families, staff, and visitors.
Responds to all members and community inquiries and complaints in a timely manner.
Develop and maintain communication for things like recruitment events, camp tours, Newsletters, inhouse open house family tours etc.
develop and maintain relationships with summer staff and camper parents.
Follow all communication protocols, including office and desk work, timely message return, meeting deadlines for form submission, and appropriate phone, internet, and radio communication.
Handle confidential information in a private and professional manner.
Represent camp at special events and community outreach opportunities.
Enhance the sustainability of the year-round camp store by optimizing online inventory setup, marketing, and order fulfillment.
Operate and maintain the store during summer camp and family weekends
Implement promotion of all Camp Greenville Programs, in conjunction with Branch/Association marketing and promotion plans
Ensure alignment with YMCA of Greenville and Y-USA branding, and Y-USA overnight Camp Branding communication/marketing plans, and overall strategy.
Responsible for the day-to-day scheduling and accountability of the camp store, bunk notes, parent communication, and office logistics.
Recruit, hire, and onboard of summer staff including the store coordinators and media team
Work with the direct supervisor to develop and monitor camp store revenue and camp store budget to meet fiscal objectives.
Work with the staff team for the smooth and safe operation of camp.
During the summer months, provide support and supervision for Seasonal Media and support staff including but not limited to performance evaluations, daily staff check-in, and managing the staff schedules
Participate in meetings, trainings, off-site committees to enhance overall camp programming.
Serve in the “Staff on Duty” role as assigned for weekends, stayover, summer evenings, etc.
Work non-traditional hours, including early mornings and evenings.
Maintain the physical ability to perform emergency procedures.
Adhere to policies related to boundaries with consumers
Attend/complete required abuse risk management training
Adhere to procedures related to managing high-risk activities and supervising consumers
Follow mandated reporting requirements
Adhere to job specific abuse risk management responsibilities
Requirements:
Bachelor’s Degree or equivalent experience in a field compatible with the mission and work of the YMCA
A minimum of 1 year of experience in program development and management including budgeting, recruiting, staffing, training
Required to live on-site seasonally (Summer, peak program season)
Six months to a year of overnight summer camping experience
Current certification or ability to complete CPR, 1st Aid, AED training
Valid driver’s license and ability to meet the minimum requirements of the YMCA insurance carrier
Professional experience working with varied groups including children, adolescents, college students, adults, parents, teachers
Must have good interpersonal, public relations and communications skills, including the ability to make oral presentations.
Must be able to effectively work with and motivate other staff and volunteers
Ability to respond to safety and emergency situations.
Incumbent must complete mandatory training of New Staff Orientation, BBP/Child Abuse Prevention and CPR/First Aid/AED training within 30 days of employment.
What we offer:
Access to your Earned Wages before scheduled Pay Days!
12% Retirement Contribution, once fully vested
403b Retirement Savings Plan
Separate Paid Sick and Vacation Leave
Medical Benefits
Company Paid Dental, Vision, and Life Insurance
11 Company Paid Holidays
Household Membership to the YMCA of Greenville
50% Discount on Programs, including Childcare, Sports, Aquatics, and Personal Training
Housing is provided for this position only during the summer, peak programming season.