Call Services Agent Job at 14forty (Camberley)

Customer Services & Call Centre Agent - Night - MI Regional Office Cape Town

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (G.E.D.)
Proficiency in Microsoft applications
Fluent and well-spoken English is essential
Strong customer service orientation and communication skills
Proficiency in telephone etiquette and clear, professional language
Ability to work collaboratively in a team and maintain positive relationships
Basic computer literacy and ability to learn reservation systems

Job Responsibility

Process all reservation requests, changes, and cancellations received via phone, fax, or email
Identify guest reservation needs and recommend suitable room types and rates
Verify room availability and rates
accurately input data into the reservation system
Explain policies regarding guarantees, special rates, and cancellations
Accommodate and document special requests with precision
Answer guest inquiries about property facilities, services, and room accommodations
Use effective sales techniques to maximize revenue by promoting room features, upselling, and suggesting alternate dates or sister properties when applicable
Assign and clearly communicate confirmation or cancellation numbers, providing guests with the option to receive them via email or fax
Follow escalation procedures for guest concerns and ensure issues are addressed professionally

What we offer

Competitive salary and benefits package
A collaborative and supportive work environment
Opportunities for professional growth and development within Marriott International

Fulltime

Customer Services & Call Centre Agent

As a Customer Service & Call Center Agent, you will play a vital role in ensurin...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (G.E.D.)
Proficiency in Microsoft applications
Experience with CRM systems is a plus
Fluent and well-spoken English
Strong customer service orientation and communication skills
Proficiency in telephone etiquette and clear, professional language
Ability to work collaboratively in a team and maintain positive relationships
Basic computer literacy and ability to learn reservation systems

Job Responsibility

Process all reservation requests, changes, and cancellations received via phone, fax, or email
Identify guest reservation needs and recommend suitable room types and rates
Verify room availability and rates
accurately input data into the reservation system
Explain policies regarding guarantees, special rates, and cancellations
Accommodate and document special requests with precision
Answer guest inquiries about property facilities, services, and room accommodations
Use effective sales techniques to maximize revenue by promoting room features, upselling, and suggesting alternate dates or sister properties when applicable
Assign and clearly communicate confirmation or cancellation numbers, providing guests with the option to receive them via email or fax
Follow escalation procedures for guest concerns and ensure issues are addressed professionally

What we offer

Competitive salary and benefits package
Collaborative and supportive work environment
Opportunities for professional growth and development within Marriott International

Fulltime

Customer Services & Call Centre Agent - Dayshift

As a Customer Service & Call Center Agent, you will play a vital role in ensurin...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (G.E.D.)
Proficiency in Microsoft applications
experience with CRM systems is a plus
Fluent and well-spoken English is essential
Strong customer service orientation and communication skills
Proficiency in telephone etiquette and clear, professional language
Ability to work collaboratively in a team and maintain positive relationships
Basic computer literacy and ability to learn reservation systems

Job Responsibility

Process all reservation requests, changes, and cancellations received via phone, fax, or email
Identify guest reservation needs and recommend suitable room types and rates
Verify room availability and rates
accurately input data into the reservation system
Explain policies regarding guarantees, special rates, and cancellations
Accommodate and document special requests with precision
Answer guest inquiries about property facilities, services, and room accommodations
Use effective sales techniques to maximize revenue by promoting room features, upselling, and suggesting alternate dates or sister properties when applicable
Assign and clearly communicate confirmation or cancellation numbers, providing guests with the option to receive them via email or fax
Follow escalation procedures for guest concerns and ensure issues are addressed professionally

What we offer

Competitive salary and benefits package
A collaborative and supportive work environment
Opportunities for professional growth and development within Marriott International

Fulltime

Guest Services Agent / Front Desk Agent

At Prestige Hotels & Resorts, we love our communities. We have 19 hotels in 14 b...

Location

Canada , Prince Rupert

Salary:

18.54 CAD / Hour

Hecate Strait Employment Development Society

Expiration Date

Until further notice

Requirements

Secondary (high) school graduation certificate
Will train

Job Responsibility

Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests’ departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures

What we offer

Health care plan

Fulltime

Bilingual Customer Sales and Service Agent - Call Centre

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Montreal

Salary:

18.15 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently

Job Responsibility

Provide exceptional customer service by answering every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada's in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service
Health and dental benefit plans for you and your family
Training and development tools

Fulltime

Butler Services Agent

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's pres...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a Front Office, Butlers or Operator role, ideally within a luxury hotel environment
Strong understanding of luxury guest service and personalised hospitality standards
Excellent verbal and written communication skills with confident telephone etiquette
Ability to multitask effectively in a fast-paced, high-standards environment
Strong organisational skills and attention to detail, particularly in record keeping and guest preferences
Confidence using hotel systems, communication platforms and guest profile systems
A proactive mindset, anticipating guest needs and ensuring timely follow-up on requests
Excellent interpersonal skills with a calm, discreet and professional approach
High level of integrity, discretion and confidentiality when handling guest information
Impeccable personal presentation aligned with luxury brand standards

Job Responsibility

Answer, record and process all guest and external calls, enquiries, messages and service requests accurately and professionally
Coordinate guest requests with the appropriate departments and follow up to ensure complete resolution and guest satisfaction
Update and maintain guest preferences and service insights within systems to support personalised guest experiences
Provide accurate information regarding hotel services, facilities, amenities and local recommendations
Support billing verification, adjustments and guest account enquiries where required
Process wake-up calls, messages and communication requests with accuracy and attention to detail
Uphold confidentiality of guest information and company data at all times
Ensure all interactions reflect the St. Regis service philosophy and luxury brand standards
Work collaboratively with Butler Services, Front Office and operational teams to ensure seamless service delivery
Maintain a calm, polished and professional approach during high-volume or high-pressure periods

What we offer

Competitive salary designed to recognise excellence
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes

Fulltime

Outbound Marketing Agent, Call Center

JOIN THE FASTEST GROWING TIMESHARE COMPANY IN THE COUNTRY! Capital Vacations in ...

Location

United States , Branson

Salary:

17.00 USD / Hour

Capital Vacations

Expiration Date

Until further notice

Requirements

Customer Service or Sales Call Center experience (a plus!)
A friendly, outgoing, and upbeat attitude
Excellent communication skills and the ability to build rapport
Basic PC proficiency and a commitment to maintaining high call quality
A fast learner eager to expand knowledge and skill sets
Must be at least 18 years old to apply
Must be able to pass a full background check

Job Responsibility

Sell vacation packages over the phone to qualifying guests—NO COLD CALLING!
Assist guests with inquiries about vacation properties and packages
Determine guest eligibility based on qualification standards
Participate in ongoing professional sales training to enhance your skills

What we offer

Paid Training
Competitive hourly rate $17/hr
Weekly and monthly bonuses
Exceptional commission structure with uncapped earning potential
Paid Weekly
Rapid Advancement Opportunities
Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays

Fulltime

Bilingual Customer Sales and Service Agent - Call Centre

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Vancouver

Salary:

18.15 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently

Job Responsibility

Answer every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Generous employee travel program after twenty-eight (28) weeks of service
Health and dental benefit plans
Training and development tools

Fulltime

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Call Services Agent

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