Call Quality Agent Job at Translation Empire (Rawalpindi)

Customer Service Agent

We’re not just building restaurant tech—we’re giving independent restaurants the...

Location

Poland , Krakow

Salary:

5500.00 - 8200.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

1-3 years of experience working in a call center, customer service environment, Restaurant or related field
Excellent verbal and written English communication skills to appropriately manage both internal and external partner relationships
Minimum high school Diploma
Ability to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote work (after probation period)
Strong problem-solving and critical thinking skills
Experience with conflict resolution management techniques is highly preferred
Excellent soft skills and diplomacy to effectively de-escalate quickly
Ability to work under pressure and handle multiple tasks simultaneously
Familiar with internal software applications such as CRM’s, Salesforce, Talkdesk
Finance, payment, or customer service-related industry experience desired

Job Responsibility

Work from 14:00 to 22:00 Polish time including weekends and bank holidays
Respond promptly to client inquiries through multiple communication channels, including: phone, email, and/or chat, in a courteous and professional manner
Backlog & Inbox Management
First Time Resolution
Quality Assurance
Additional Training
Call Avoidance
CSAT Detractors
Qualifying metrics/criteria
Provide accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiries

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Care centre agent

The main duty of a CareCentre - Agent is to respond to telephone inquiries about...

Location

Oman , Muscat

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelors Degree
Medical background preferred
Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus
Legally permitted to work in the country of operations
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Strong negotiation, communication, attention to detail, time management skills
Sound knowledge of telephone etiquette
Ability to work independently and maintain focus under pressure
Ability to meet tight deadlines
Ability to work well as part of a team

Job Responsibility

Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries
Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set
Answers inbound calls as well as assist customers who have specific inquiries
Builds customer’s interest in the services and products offered by the company
Provides personalized customer service of the highest level
Updates the existing database with changes and the status of each existing/prospective customer/member
Documents details of telephone conversation and actions taken
Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication
Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work

What we offer

Caring for our employees, their ambitions, dreams and challenges
Diverse and inclusive workforce
Equal opportunity employer
Encouragement to bring your whole self to work

Fulltime

Customer Service Trainer

The Customer Service Trainer is responsible for enhancing the quality, consisten...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

4 – 6 years in roles such as Customer Service Trainer or Quality Analyst
Hands-on experience in call quality improvement, coaching, and performance management
Proven experience designing and delivering training programs to enhance call handling and customer communication
Experience conducting call audits, root cause analysis, and quality calibration sessions
Demonstrated success coaching agents in call flow, probing techniques, empathy, and resolution effectiveness
Familiarity with QA frameworks, CSAT, FCR, AHT, and repeat call reduction initiatives
Experience with e-learning tools, LMS platforms, or virtual training sessions
Bachelor’s degree in communications, Education, Business, or related field (preferred)

Job Responsibility

Design and deliver call quality training programs for Managed Services employees (e.g. Level 1, Level 2, Level 3, RMM, Incident Management Analysts etc)
Develop and train on email, chat, and ticket etiquette aligned with best practices
Conduct new-hire onboarding and refresher training focused on call handling excellence
Create role-play scenarios based on real customer issues and call recordings
Provide one-on-one or group coaching on: Tone, volume, pacing, and clarity
Controlling calls and active listening
Grammar and professional communication
Empathy and conflict resolution
Eliminating dead air and ensuring professionalism
Written communication to customers

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Customer Service Specialist

At MyIntegra, our Customer Service Specialists are the heart of our customer exp...

Location

Australia , Cloverdale

Salary:

Not provided

Assure

Expiration Date

Until further notice

Requirements

Experience as a customer service agent in a call centre, with active listening and call flow control
Strong problem-solving skills and ability to build empathy and rapport
Excellent verbal and written communication skills
High attention to detail and focus on quality in documentation and interactions
Time management skills in a fast-paced environment
Ability to work independently and collaboratively
Adaptability to change and willingness to take initiative and ask for guidance
Familiarity with CRM systems like Salesforce and templated/scripted communications

Job Responsibility

Handle inbound and outbound enquiries across multiple channels with empathy and professionalism
Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner
Build trust and rapport with customers through open, compassionate communication
Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction
Maintain accurate and detailed records of all customer interactions for audit and compliance purposes
Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support
Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks

What we offer

Flexible hybrid work model (split between home and office)
Supportive, inclusive, and friendly team culture
Opportunity to make a meaningful impact in the lives of people with disability
Ongoing training, career development, and progression opportunities
Access to a comprehensive Employee Assistance Program
Discounts with major retailers and corporate health insurance rates

Fulltime

Head of Inside Sales

At myPOS, the Head of Inside Sales oversees the inside sales/sales support teams...

Location

Bulgaria , Sofia

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

5+ years of experience leading telesales or inside sales teams, with a track record of improving sales performance and achieving targets
Previous experience with sales transformation projects would be considered a strong advantage
Strong understanding of telesales/inside sales techniques, call quality frameworks, CRM workflows, and high-volume call operations
Experience with dialer systems, call analytics, or sales enablement tools
Background in structured B2C or B2B sales environments
Strong analytical, reporting, and data interpretation skills
Results-driven leadership style with strong communication, coaching, and team development capabilities
Process-oriented mindset with high operational discipline and attention to detail
Effective collaborator able to work cross-functionally
Bachelor’s degree in business, Sales, Management, or a related field

Job Responsibility

Build a centralized, multi-lingual Inside sales team, develop and implement inside sales strategies aligned with sales targets
Full P&L ownership of end-to-end results of inside sales activity
Define KPIs, performance expectations, and productivity benchmarks
Lead forecasting, pipeline visibility, and structured performance reviews
Oversee day-to-day inside sales operations to ensure consistent call quality and process adherence
Manage inbound/outbound calling workflows, follow-up routines, and CRM-driven activities
Implement standardized scripts, call flows, and quality frameworks
Drive operational improvements to enhance sales efficiency and customer experience
Key point of contact and owner of external call center partners
Manage inside sales and sales support activities, including lead follow-up (post-inbound), quote preparation, and supporting the sales cycle

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 200 BGN per month

Fulltime

AI Sales Automations Architect

As the AI Sales Automations Architect, you will design and lead the operations o...

Location

Salary:

Not provided

Designity

Expiration Date

Until further notice

Requirements

5 to 7 years of experience in B2B outbound (BDR Ops, Growth, or Sales Automation) with hands on ownership of sequencing, calling tools, and CRM systems
Expert understanding of outbound outreach and what drives success in AI powered outbound campaigns
Demonstrated experience building or managing AI-assisted outbound (e.g., LLM/agent workflows, reply classification, personalized variants, call scripting/voice AI)
Proven track record improving email deliverability, reply quality, and meeting rate at scale
comfort with domain warmup and reputation management
Excellent copy and conversation skills for cold email and cold call openings
rigorous A/B testing mindset
Clear and confident communicator with the ability to align Sales, and Marketing around shared goals and performance metrics
Ownership mentality with a bias to ship, learn, and iterate quickly in a fast changing AI landscape
Experience building or deploying AI BDR systems and familiarity with orchestration tools such as n8n or Zapier

Job Responsibility

Build and own the AI agent for outbound outreach and cold calling
Design and deploy outbound agents that automate and scale personalized outreach across channels
Set and maintain guardrails and escalation to human rules to ensure quality and compliance
Create outbound sequences, call flows, and messaging cadences that maximize engagement and conversion
Maintain deliverability and compliance through domain warmup, inbox placement monitoring, and adherence to CAN SPAM, GDPR, and Do Not Call standards
Translate ICPs into precise targeting, manage data hygiene, and maintain clean, enriched lists to optimize outbound performance
Run experiments on messaging, timing, and channel order to identify what drives the highest reply and meeting rates
Publish weekly scorecards that track reply quality, meeting rates, cost per SQL, and overall agent performance
Document SOPs and create training materials to enable AEs and BDRs to operate effectively within AI assisted workflows
Collaborate closely with Sales, and Marketing to ensure alignment on outbound strategy, metrics, and process

What we offer

Work remotely full-time, from wherever you are
Unwind during the flexible PTO (available after 90 days), and company holidays
Work with cutting-edge AI and automation tools
Enjoy dedicated focus times designed to boost your productivity and creativity
Fast-moving, values-driven, globally distributed team
Flexible Hours
Flexible Vacations
Clear Growth Plan
Yearly Meet Ups
Healthcare & More

Fulltime

New

Commercial Excellence Data Analyst

The Commercial Excellence Data Analyst is a critical enabler of Deliveroo’s 2026...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Strong experience in advanced data analysis, ideally within an Ops, Quality Assurance, or Commercial environment
Strong stakeholder management skills with the ability to prioritise competing analytical requests
Ability to conduct advanced analysis across large datasets
Experience working with SalesForce
Experience working with speech analytics/ AI technologies
Can speak fluent English

Job Responsibility

Act as the primary technical liaison with key suppliers, leading on system development, configuration, testing, troubleshooting, upgrades, and ongoing optimisation
Own the end-to-end configuration of Interaction Analytics/ Speech Analytics and LLM auto-scoring, including prompts, scorecards, workflows, user accounts, and permissions
Proactively identify and resolve data quality, performance, or automation issues to maintain high-quality analysis at scale
Deliver deep-dive analytical insights across SMB departmental business areas, prioritised through requests from the Commercial Excellence Team Leader, Heads of Department and other senior stakeholders across Deliveroo
Translate complex data into clear, actionable insights that link agent behaviour, call quality, merchant sentiment, and commercial outcomes
Own all SMB Hub reporting for the Commercial Excellence team
Automate reporting outputs where possible to reduce manual effort and increase scalability
Support the team’s transition to AI-led quality by reducing manual calibration effort and increasing consistency across evaluations

What we offer

25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
Life assurance
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
Excellent kit to enable working from home and a parent-friendly working culture
Access to free mortgage advice

Fulltime

Call Quality Agent

Translation Empire

Location:
Pakistan , Rawalpindi

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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Looking for more opportunities? Search for other job offers that match your skills and interests.

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Pakistan , Rawalpindi

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Job Posted:
January 15, 2026