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Translation Empire Logo Translation Empire · Call Center

Call Quality Agent

Pakistan, Rawalpindi · Job Posted January 15, 2026
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Job Description

A Language Assessor would be primarily responsible for conducting English language assessments. The assessor will work as a team member contributing to quality service delivery.

Job Responsibility

  • Conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview](In House and 3rd Party External)
  • Daily Call Quality Monitoring of all employees [1-5 calls a day]
  • Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC
  • Customer Services Training Specific to UK Culture – UK English Language
  • Ongoing Training and Development (CPD) of customer Services Training and English Language Skills to upskill employee’s standard of English
  • QA of the Transcribed files
  • Developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries

Requirements

  • Graduate Degree (Master/Phd) in English Literature/ Applied Linguistic, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research
  • Have at least 4–5-year experience in English Teaching preferably in IELTS/PTE or Cambridge English Exams is a must
  • Have IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience is a must
  • Experience in coaching on accent and grammar is an advantage
  • Relevant National and international experience is a definite plus
  • Proficient written and spoken skills in English language
  • Familiar with UK English Language dialect
  • Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider
  • Flexible and prepared to pursue goals through teamwork

Nice to have

  • Experience in coaching on accent and grammar is an advantage
  • Relevant National and international experience is a definite plus

What we offer

  • Health Insurance
  • Annual leaves
  • Learning and Career Development
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