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As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients. We are looking for an ECM Administrator to join us on a full-time basis to contribute to the continued success of the team. The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
Job Responsibility
Direct responsibility for the management of the ECM system
Responding to alerts on the system of calls being missed
Liaising with carers on their attendance and why visits may be late
Running reports for management
Providing support to staff members as required
Adhering to company privacy policies and procedures at all times
Requirements
Experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting
Key skills include technical proficiency, particularly with Microsoft Office
Strong analytical abilities for data analysis and report generation
Excellent communication skills for liaising with staff