Call Monitoring Administrator Job at Guardian Homecare Limited (Welham Green)

Call Monitoring Administrator

As a leading provider of healthcare services to the local community, we ensure w...

Location

United Kingdom , Welham Green

Salary:

24500.00 GBP / Year

Sage Care Limited

Expiration Date

Until further notice

Requirements

Experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting
Technical proficiency, particularly with Microsoft Office
Strong analytical abilities for data analysis and report generation
Excellent communication skills for liaising with staff

Job Responsibility

Direct responsibility for the management of the ECM system
Responding to alerts on the system of calls being missed
Liaising with carers on their attendance and why visits may be late
Running reports for management
Providing support to staff members as required
Adhering to company privacy policies and procedures at all times

Fulltime

Call Monitoring Administrator

As a leading provider of healthcare services to the local community, we ensure w...

Location

United Kingdom , Welham Green

Salary:

24500.00 GBP / Year

Noble Live-In Care

Expiration Date

Until further notice

Requirements

Experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting
Key skills include technical proficiency, particularly with Microsoft Office
Strong analytical abilities for data analysis and report generation
Excellent communication skills for liaising with staff

Job Responsibility

Direct responsibility for the management of the ECM system
Responding to alerts on the system of calls being missed
Liaising with carers on their attendance and why visits may be late
Running reports for management
Providing support to staff members as required
Adhering to company privacy policies and procedures at all times

Fulltime

Application Systems Administrator - Patient Monitoring Integration

This job description indicates the general nature and level of work expected of ...

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 3 years of experience in application development and support
Advanced knowledge of operating systems, databases, vendor-specific development languages or environments, and other system software
Advanced knowledge of hardware and software as used in the clinical and/or business setting
Demonstrated knowledge of the inter-relationships between application code and server operating systems and desktop operating systems
Demonstrated negotiation and facilitation skills and ability to explain technical subjects to non-technical clients
Demonstrated ability to translate user requirements into system specifications
Strong organizational and analytical skills
Strong problem and issue resolution skills
Strong written and oral communication skills

Job Responsibility

Tests and implements system and application software installations and upgrades
Assists with planning and scheduling system and application software installations and upgrades
Maintains production change control schedule and participates in change management/control
Performs workstation and server administration
Assists with the design of backup and recovery procedures
Maintains and monitors backup schedules
Executes capacity monitoring processes
Coordinates disk space planning and management
Maintains growth statistics, space forecasts, tape libraries, and software and hardware inventories
Monitors continuity with system software licensing and maintenance agreements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions

Fulltime

Application Systems Administrator - Patient Monitoring Integration

This job description indicates the general nature and level of work expected of ...

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 3 years of experience in application development and support
Advanced knowledge of operating systems, databases, vendor-specific development languages or environments, and other system software
Advanced knowledge of hardware and software as used in the clinical and/or business setting
Demonstrated knowledge of the inter-relationships between application code and server operating systems and desktop operating systems
Demonstrated negotiation and facilitation skills and ability to explain technical subjects to non-technical clients
Demonstrated ability to translate user requirements into system specifications
Strong organizational and analytical skills
Strong problem and issue resolution skills
Strong written and oral communication skills

Job Responsibility

Tests and implements system and application software installations and upgrades
Assists with planning and scheduling system and application software installations and upgrades
Maintains production change control schedule and participates in change management/control
Performs workstation and server administration
Assists with the design of backup and recovery procedures
Maintains and monitors backup schedules
Executes capacity monitoring processes
Coordinates disk space planning and management
Maintains growth statistics, space forecasts, tape libraries, and software and hardware inventories
Monitors continuity with system software licensing and maintenance agreements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Recruiter

We are looking for a detail-oriented Recruiter to support daily administrative o...

Location

United States , Oakland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in administrative support, office coordination, or a related administrative environment
Strong verbal and written communication skills with the ability to handle calls and email correspondence effectively
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Accurate data entry skills and strong attention to detail
Ability to manage multiple tasks, stay organized, and meet deadlines in a fast-paced setting
Experience scheduling appointments and maintaining calendars or meeting arrangements
Customer service skills with a helpful and attentive approach to internal and external interactions

Job Responsibility

Coordinate day-to-day office support activities to help ensure smooth and efficient operations
Prepare, organize, and maintain records through filing, document creation, copying, scanning, and related administrative tasks
Monitor office supply levels, anticipate upcoming needs, and arrange timely replenishment of materials
Respond to incoming calls and emails professionally, directing inquiries and providing timely follow-up as needed
Schedule appointments and manage calendars to support meetings and routine business activities
Enter and update information accurately in internal records, spreadsheets, and tracking tools
Use Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, to create documents and manage communications
Support outbound communications when needed to coordinate information, confirm details, or assist with follow-up

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

Fulltime

Office Assistant

We are looking for a dependable Office Assistant to provide day-to-day administr...

Location

United States , San Ramon

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in an office support, administrative, or clerical role, preferably within an accounting, billing, or finance-related environment.
Proficiency with Microsoft Excel and confidence using spreadsheets, databases, and general computer applications.
Ability to work with accounting software, CRM tools, and internal business systems while managing data carefully.
Strong written and verbal communication skills, including the ability to handle routine customer-facing correspondence professionally.
Demonstrated attention to detail with the ability to manage multiple tasks, maintain logs, and meet deadlines consistently.
Comfortable coordinating with cross-functional teams to help resolve billing-related questions and administrative issues.
Experience handling inbound calls, email requests, and general office support tasks in a fast-paced setting.

Job Responsibility

Create and send routine customer communications such as invoices, account statements, and payment reminders with accuracy and professionalism.
Review shared email inboxes, prioritize incoming messages, and direct requests to the appropriate team members for timely follow-up.
Maintain tracking logs for open items and follow through with customers or internal departments to help keep requests on schedule.
Enter, verify, and update information in spreadsheets and internal platforms while ensuring a high level of data accuracy.
Compile simple status reports and summaries that help the Accounts Receivable or finance team monitor ongoing activity.
Partner with sales, customer service, and operations teams to address non-financial billing questions and resolve documentation-related issues.
Organize follow-up activities by scheduling next steps and keeping task records current for the team.
Assist during month-end and reporting periods by gathering documents and monitoring checklist completion.
Respond to routine inquiries in a courteous, service-oriented manner that reflects professionalism in every interaction.
Maintain orderly documentation and records in alignment with company standards for accuracy and consistency.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Scheduling Coordinator

We are looking for a Scheduling Coordinator to support staffing operations at ou...

Location

United States , Devens

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in scheduling, staffing coordination, or a related administrative support role
High school diploma required
additional college coursework or a bachelor's degree is preferred
Prior experience in a hospital, clinic, nursing home, medical center, or similar healthcare environment is preferred
Strong organizational skills with the ability to manage multiple schedule updates and competing priorities
Effective written and verbal communication skills for working with staff and nursing leadership
Proficiency with typing, general computer applications, and electronic scheduling platforms
Experience with scheduling or workforce systems such as Paycom or similar software is preferred
Ability to handle confidential payroll and staffing information with accuracy and professionalism

Job Responsibility

Develop and maintain staffing schedules for clinical teams across the site to ensure reliable coverage for each shift
Monitor open shifts, absences, and last-minute call-offs, and arrange appropriate staffing solutions in a timely manner
Revise schedules based on census changes, budget considerations, and departmental priorities while supporting efficient workforce utilization
Keep schedule records current in electronic scheduling tools and confirm that updates are communicated clearly to affected staff
Prepare and update payroll-related timesheet information for review and final approval by unit leadership
Coordinate with nurse leaders and other operational partners to address coverage concerns, staffing gaps, and schedule changes
Apply sound scheduling practices to anticipate conflicts, reduce disruptions, and improve day-to-day staffing continuity
Support ongoing administrative tracking related to staff assignments, shift coverage, and scheduling accuracy

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan
free online training

Fulltime

Integrated Care Manager - Remote AZ

Location

United States of America , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

2 year(s) of experience in full-time equivalent of direct clinical care to the consumer
Associate’s Degree in general field of study or Post High School Nursing Diploma or Master’s Degree in a behavioral health field of study (i.e., MSW, MA, MS, M.Ed.), Ph.D. or Psy.D
Active, current, and unrestricted license to practice in the State of Arizona (or an endorsement to work in Arizona) as a behavioral health professional such as LCSW, LPC, LISAC LMFT, or licensed psychologist (Psy.D. or Ph.D.), OR an active, current, and unrestricted license to practice nursing in either the State of Arizona or another state in the United States recognized by the Nursing Licensure Compact (NLC) as an RN
Within 4 years of hire as a Care Manager employee must hold a certification in case management from the following certifications
Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC)
Intermediate PC proficiency
Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
Intermediate skill in word processing, spreadsheet, and database software
Maintain confidentiality and privacy
Advanced and current clinical knowledge

Job Responsibility

Assess and collect data related to the member from all care settings. Interview and collaborate with case-related providers, member and family to implement the care plan
Answer a diverse and high volume of health insurance related customer calls on a daily basis
Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc
Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of benefit requests
Present status reports on all cases to the manager/supervisor and, when indicated, to the medical director
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
Maintain all standards in consideration of state, federal, BCBSAZ, URAC, and other accreditation requirements
Maintain complete and accurate records per department policy
Demonstrate ability to apply plan policies and procedures effectively

Fulltime

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Call Monitoring Administrator

Job Description

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Call Monitoring Administrator

Call Monitoring Administrator

Call Monitoring Administrator

Application Systems Administrator - Patient Monitoring Integration

Application Systems Administrator - Patient Monitoring Integration

Recruiter

Office Assistant

Scheduling Coordinator

Integrated Care Manager - Remote AZ

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