Call Handler Job at Office Angels (Birmingham)

Call Handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Northampton

Salary:

13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Taking high volume calls
Providing customer care to all including litigant in person and solicitors
Have a positive approach and a can-do attitude
Open to change and not afraid to take on challenges
Have flexibility and the ability to adapt across teams and processes
Demonstrate flexibility in thinking and adapt to new situations
Work in a fast-paced, challenging environment
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites throughout the country

Job Responsibility

Taking high volume calls for HMCTS
Providing customer care to all including litigant in person and solicitors, proving justice for all
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites throughout the country

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Part-Time Call Handler - Coordinator

We are looking for a calm, professional and motivated individual to join our bus...

Location

United Kingdom , Haggerston, East London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Excellent communication and listening skills
The ability to remain calm and focused under pressure
Professionalism and a positive attitude
Strong organisational and multitasking abilities
Confidence using computers and handling multiple systems
Reliability, punctuality and good attention to detail
Problem-solving skills and sound judgement
A willingness to learn and develop

Job Responsibility

Answer incoming calls professionally and efficiently
Coordinate and dispatch drivers using our specialist booking system
Monitor live journeys and respond to operational issues in real time
Support customers with bookings, updates and enquiries
Prioritise jobs effectively during busy periods
Communicate clearly with drivers, customers and management teams
Deliver excellent customer service at all times

What we offer

Full training and ongoing support
Flexible shifts

Parttime

Alarm Call Handler (Nights)

At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring ope...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

25500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

Job Responsibility

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we offer

29 days annual leave including bank holidays (rising to 31 days with service)
Your birthday off
Performance & attendance bonus
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme

Fulltime

Alarm Call Handler

At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring ope...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

25500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

Job Responsibility

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we offer

29 days’ annual leave including bank holidays (rising to 31 days with service)
Your birthday off
Performance & attendance bonus
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme

Fulltime

Alarm Call Handler

Be the first response when it matters most. At Verisure, our Alarm Call Handlers...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

25500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

Job Responsibility

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we offer

29 days annual leave including bank holidays (rising to 31 days with service)
Birthday off
Performance & attendance bonus
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme

Fulltime

Alarm Call Handler

At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring ope...

Location

United Kingdom , Newcastle upon Tyne

Salary:

25500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

Job Responsibility

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we offer

29 days' annual leave including bank holidays (rising to 31 days with service)
Your birthday off
Performance & attendance bonus
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme

Fulltime

Emergency Call Handler

We are looking for more heroes who make a difference to people's lives on a dail...

Location

United Kingdom , Exeter

Salary:

26780.00 - 28119.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Comfortable working in a high volume contact centre environment
Confident, professional and caring with a patient manner on the telephone
Previous experience of dealing with customers
Experience in using various systems to keep records updated and use of Microsoft packages
Flexible and adaptable to change
comfortable dealing with new technology
The ability to multitask and follow procedures with an inquisitive nature
Able to demonstrate a high level of attention to detail

Job Responsibility

Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary, the fire, police or ambulance service
Accurately recording details of calls received using our systems
Swiftly taking action based on the information provided by customers
Guiding customers through the process of installing and testing their new alarm system
Remotely programming alarm equipment installed in a customer’s home
Guiding customers through basic troubleshooting checks on alarm equipment and GPS wearable devices to assess faults, where appropriate pass information through to customer services department
Monitoring automatic signals from alarms and take action to resolve power or battery issues

What we offer

34 days holiday which is inclusive of bank holidays and your birthday off
Opportunity to partake in Shareplan
Life Insurance and Medical Insurance Lite
Wellness Programmes
Volunteering day
Pensions scheme
Long Service Awards, Discount Scheme, On-site Parking and Casual dress
Cycle to Work Scheme
Learning and Development Opportunities
Hybrid Working - You will have the opportunity to apply to work from home on some shifts once you have completed 6-months probation

Fulltime

Emergency Call Handler

We are looking for more heroes who make a difference to people's lives on a dail...

Location

United Kingdom , Exeter; Ashburton

Salary:

10712.00 - 16919.40 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Comfortable working in a high volume contact centre environment
Confident, professional and caring with a patient manner on the telephone
Previous experience of dealing with customers
Experience in using various systems to keep records updated and use of Microsoft packages
Flexible and adaptable to change
comfortable dealing with new technology
The ability to multitask and follow procedures with an inquisitive nature
Able to demonstrate a high level of attention to detail

Job Responsibility

Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary, the fire, police or ambulance service
Accurately recording details of calls received using our systems
Swiftly taking action based on the information provided by customers
Guiding customers through the process of installing and testing their new alarm system
Remotely programming alarm equipment installed in a customer’s home
Guiding customers through basic troubleshooting checks on alarm equipment and GPS wearable devices to assess faults, where appropriate pass information through to customer services department
Monitoring automatic signals from alarms and take action to resolve power or battery issues

What we offer

34 days holiday which is inclusive of bank holidays and your birthday off
Opportunity to partake in Shareplan
Life Insurance and Medical Insurance Lite
Wellness Programmes
Volunteering day
Pensions scheme
Long Service Awards, Discount Scheme, On-site Parking and Casual dress
Cycle to Work Scheme
Learning and Development Opportunities

Parttime

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Call Handler

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