Call Handler Job at Office Angels (Birmingham)

Temporary Call Handler

Are you ready to step into a role that keeps you on your toes while making a rea...

Location

United Kingdom , Knaresborough

Salary:

12.21 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proactive communicator with excellent listening skills
Able to multitask and manage time effectively
Comfortable working in a fast-paced environment
Detail-oriented and organised

Job Responsibility

Handle lots of inbound calls from customers
Take detailed messages and add them to the system accurately
Liaise effectively with various teams to address customer needs
Maintain a calm and professional demeanour

What we offer

Direct employment with Office Angels
Eye care vouchers and contributions toward glasses for VDU use
Expert support in finding permanent roles and preparing for interviews
Weekly pay
Optional pension scheme with employer contributions
Easy online timesheet management
28 days paid annual leave (accrued weekly)
FREE access to LinkedIn Learning

Fulltime

Claims Handler

This vacancy has now expired. Please see similar roles below... Do you fancy an ...

Location

United Kingdom , Swansea

Salary:

19600.00 GBP / Year

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Provide a first-class service, showing empathy, understanding and compassion
Ensure the customer is put back in the same position they were prior to the incident
Communicate with customers via telephone, writing, digital platforms
Work with colleagues, departments, suppliers and third parties to complete full investigations
Demonstrate a resilient and pro-active approach to working within a fast-paced, evolving environment
Have an area at home suitable to work from and a strong internet connection, along with a comfortable, private working station

Job Responsibility

Provide a first-class service, showing empathy, understanding and compassion when our customers need us most
Ensuring the customer is put back in the same position they were prior to the incident
Make a difference, whether this is when speaking to customers or making the workplace an even better place to be
Communicate with customers via telephone, writing, digital platforms
Work with colleagues, departments, suppliers and third parties to complete full investigations
Manage your own caseload
Support the customer throughout the entire process of their claim

What we offer

Share package
Career growth and development opportunities
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Customer Claims Handler

Due to continued business growth we’re looking for a Customer Claims Handler to ...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Parttime

Customer Claims Handler

Due to continued business growth we’re looking for a Customer Claims Handler to ...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Parttime

Administrative officer - call handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Loughborough

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Dealing with customers - Phone and Email
Administration
Data input
Clear and understandable
Proactive thinking
IT skills
Confident with technology

Job Responsibility

Dealing with queries from customers about their case either by telephone or email
Note up cases on the case management system and take any necessary action
Have a positive approach and a can-do attitude
Be open to change and not be afraid to take on challenges
Have flexibility and the ability to adapt across teams and processes
Work in a fast-paced, challenging environment with the customer at the heart of everything we do
Keeping regular contact with court staff at processing sites throughout the country
Deliver customer query resolution across various customer contact channels
Consistently meeting performance indicators for accuracy and timeliness is required across all channels

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Inbound Call Handler - Customer Service and Sales

We are recruiting Inbound Customer Service & Sales Advisors to join a busy conta...

Location

United Kingdom , Birchwood, Warrington

Salary:

24570.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Experience in a call centre, contact centre, or fast-paced customer service role (e.g hospitality)
Confidence handling challenging conversations
A patient, empathetic, and resilient approach
Strong communication skills and attention to detail
The ability to balance customer care with sales awareness
Availability to commit to the full duration of the contract

Job Responsibility

Supporting vulnerable customers with care and professionalism
Resolving late or lost delivery issues
Validating customer identification accurately
Discussing and offering fuel and energy packages
Managing difficult or sensitive conversations calmly
Identifying and suggesting appropriate upsell opportunities

What we offer

Bonus (OTE £30,000)

Fulltime

Temporary Call Handler

Are you a friendly and organised individual looking for a rewarding temporary ro...

Location

United Kingdom , Potters Bar

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
A positive attitude and the ability to work well under pressure
Strong organisational skills and attention to detail
Previous experience in a call handling or customer service role is a plus!
Proficient in using computer systems and software

Job Responsibility

Answering a high volume of incoming calls promptly and professionally
Assisting clients with inquiries and directing them to the appropriate department
Maintaining accurate records of calls and client interactions
Providing administrative support as needed to ensure smooth operations
Collaborating with team members to enhance client satisfaction

What we offer

Competitive hourly rate of £13.00
Opportunity to gain experience in the legal field
Supportive and friendly work environment
Potential for future opportunities within the firm

Fulltime

Alarm Call Handler

Be the first response when it matters most. At Verisure, our Alarm Call Handlers...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

24500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

Job Responsibility

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we offer

29 days’ annual leave including bank holidays (pro-rata, rising to 31 with service)
Your birthday off
Performance & attendance bonus (pro-rata)
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme

Parttime

Call Handler

Office Angels

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
August 28, 2025

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Location:United Kingdom , Birmingham

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:August 28, 2025

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Job Posted:
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