Call Handler Job at Office Angels (Birmingham)

Temporary Call Handler

Are you ready to step into a role that keeps you on your toes while making a rea...

Location

United Kingdom , Knaresborough

Salary:

12.21 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proactive communicator with excellent listening skills
Able to multitask and manage time effectively
Comfortable working in a fast-paced environment
Detail-oriented and organised

Job Responsibility

Handle lots of inbound calls from customers
Take detailed messages and add them to the system accurately
Liaise effectively with various teams to address customer needs
Maintain a calm and professional demeanour

What we offer

Direct employment with Office Angels
Eye care vouchers and contributions toward glasses for VDU use
Expert support in finding permanent roles and preparing for interviews
Weekly pay
Optional pension scheme with employer contributions
Easy online timesheet management
28 days paid annual leave (accrued weekly)
FREE access to LinkedIn Learning

Fulltime

Claims Handler

This vacancy has now expired. Please see similar roles below... Do you fancy an ...

Location

United Kingdom , Swansea

Salary:

19600.00 GBP / Year

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Provide a first-class service, showing empathy, understanding and compassion
Ensure the customer is put back in the same position they were prior to the incident
Communicate with customers via telephone, writing, digital platforms
Work with colleagues, departments, suppliers and third parties to complete full investigations
Demonstrate a resilient and pro-active approach to working within a fast-paced, evolving environment
Have an area at home suitable to work from and a strong internet connection, along with a comfortable, private working station

Job Responsibility

Provide a first-class service, showing empathy, understanding and compassion when our customers need us most
Ensuring the customer is put back in the same position they were prior to the incident
Make a difference, whether this is when speaking to customers or making the workplace an even better place to be
Communicate with customers via telephone, writing, digital platforms
Work with colleagues, departments, suppliers and third parties to complete full investigations
Manage your own caseload
Support the customer throughout the entire process of their claim

What we offer

Share package
Career growth and development opportunities
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Customer Claims Handler

Due to continued business growth we’re looking for a Customer Claims Handler to ...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Parttime

Customer Claims Handler

Due to continued business growth we’re looking for a Customer Claims Handler to ...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Parttime

Call Handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Northampton

Salary:

13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Taking high volume calls
Providing customer care to all including litigant in person and solicitors
Have a positive approach and a can-do attitude
Open to change and not afraid to take on challenges
Have flexibility and the ability to adapt across teams and processes
Demonstrate flexibility in thinking and adapt to new situations
Work in a fast-paced, challenging environment
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites throughout the country

Job Responsibility

Taking high volume calls for HMCTS
Providing customer care to all including litigant in person and solicitors, proving justice for all
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites throughout the country

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Call handler admin officer

MOJ - Call Handler/Admin Officer. Brook Street in partnership with Ministry of J...

Location

United Kingdom , Leicester

Salary:

12.36 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Maintain accurate and concise notes on appropriate operating systems following each telephone call
Answer a broad spectrum of telephone enquiries within the centre
Work as a team to problem solve, assess the impact of new Standard Operating Procedures (SOPS) and contribute to small projects
Be a team player, supporting the team with workload, sharing best practice and knowledge with colleagues
Be responsible for own development and be flexible with assisting other business areas when required
Look for innovative ways to continually improve the customer experience through the use of problem solving tools
Behaviour at all times to be in line with the Civil Service Code of Conduct and the MOJ Equality & Diversity Policy
Ensure compliance and that administration documentation meets quality standards
Accurately email queries that cannot be answered without recourse to the case file to the appropriate team
Undertake training and attend team briefs & office meetings to maintain skills & knowledge needed to carry out job

Job Responsibility

Drafting
Operations
Checking and verifying
Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria (via Brook Street website registration)

Fulltime

Administrative officer - call handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Loughborough

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Dealing with customers - Phone and Email
Administration
Data input
Clear and understandable
Proactive thinking
IT skills
Confident with technology

Job Responsibility

Dealing with queries from customers about their case either by telephone or email
Note up cases on the case management system and take any necessary action
Have a positive approach and a can-do attitude
Be open to change and not be afraid to take on challenges
Have flexibility and the ability to adapt across teams and processes
Work in a fast-paced, challenging environment with the customer at the heart of everything we do
Keeping regular contact with court staff at processing sites throughout the country
Deliver customer query resolution across various customer contact channels
Consistently meeting performance indicators for accuracy and timeliness is required across all channels

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Admin officer call handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Northampton

Salary:

13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Taking high volume calls
Providing customer care to all including litigant in person and solicitors
Have a positive approach and a can-do attitude
Open to change and not afraid to take on challenges
Have flexibility and the ability to adapt across teams and processes
Demonstrate flexibility in thinking and adapt to new situations
Work in a fast-paced, challenging environment
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites
Deliver customer query resolution across various customer contact channels

Job Responsibility

Taking high volume calls for HMCTS
Providing customer care
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites throughout the country
Deliver customer query resolution across various customer contact channels

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Call Handler

Office Angels

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
August 28, 2025

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Requirements:

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