Call Handler Job at Brook-St Hiredonline (Northampton)

Temporary Call Handler

Are you ready to step into a role that keeps you on your toes while making a rea...

Location

United Kingdom , Knaresborough

Salary:

12.21 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proactive communicator with excellent listening skills
Able to multitask and manage time effectively
Comfortable working in a fast-paced environment
Detail-oriented and organised

Job Responsibility

Handle lots of inbound calls from customers
Take detailed messages and add them to the system accurately
Liaise effectively with various teams to address customer needs
Maintain a calm and professional demeanour

What we offer

Direct employment with Office Angels
Eye care vouchers and contributions toward glasses for VDU use
Expert support in finding permanent roles and preparing for interviews
Weekly pay
Optional pension scheme with employer contributions
Easy online timesheet management
28 days paid annual leave (accrued weekly)
FREE access to LinkedIn Learning

Fulltime

Call Handler

Join an award-winning team in Edgbaston, Birmingham! Handle customer service cal...

Location

United Kingdom , Birmingham

Salary:

12.56 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous customer service experience
Calm and confident phone manner
Organised with great attention to detail
Able to thrive under pressure
Strong Microsoft Office skills

Job Responsibility

Handle high-volume calls and customer booking requests
Coordinate new client requirements and respond to general queries
Manage email correspondence with professionalism and care

What we offer

Amazing Office Angels benefits
Holiday Pay on top

Parttime

Claims Handler

This vacancy has now expired. Please see similar roles below... Do you fancy an ...

Location

United Kingdom , Swansea

Salary:

19600.00 GBP / Year

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Provide a first-class service, showing empathy, understanding and compassion
Ensure the customer is put back in the same position they were prior to the incident
Communicate with customers via telephone, writing, digital platforms
Work with colleagues, departments, suppliers and third parties to complete full investigations
Demonstrate a resilient and pro-active approach to working within a fast-paced, evolving environment
Have an area at home suitable to work from and a strong internet connection, along with a comfortable, private working station

Job Responsibility

Provide a first-class service, showing empathy, understanding and compassion when our customers need us most
Ensuring the customer is put back in the same position they were prior to the incident
Make a difference, whether this is when speaking to customers or making the workplace an even better place to be
Communicate with customers via telephone, writing, digital platforms
Work with colleagues, departments, suppliers and third parties to complete full investigations
Manage your own caseload
Support the customer throughout the entire process of their claim

What we offer

Share package
Career growth and development opportunities
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Customer Claims Handler

Due to continued business growth we’re looking for a Customer Claims Handler to ...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Parttime

Customer Claims Handler

Due to continued business growth we’re looking for a Customer Claims Handler to ...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Parttime

Administrative officer - call handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Loughborough

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Dealing with customers - Phone and Email
Administration
Data input
Clear and understandable
Proactive thinking
IT skills
Confident with technology

Job Responsibility

Dealing with queries from customers about their case either by telephone or email
Note up cases on the case management system and take any necessary action
Have a positive approach and a can-do attitude
Be open to change and not be afraid to take on challenges
Have flexibility and the ability to adapt across teams and processes
Work in a fast-paced, challenging environment with the customer at the heart of everything we do
Keeping regular contact with court staff at processing sites throughout the country
Deliver customer query resolution across various customer contact channels
Consistently meeting performance indicators for accuracy and timeliness is required across all channels

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Inbound Call Handler - Customer Service and Sales

We are recruiting Inbound Customer Service & Sales Advisors to join a busy conta...

Location

United Kingdom , Birchwood, Warrington

Salary:

24570.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Experience in a call centre, contact centre, or fast-paced customer service role (e.g hospitality)
Confidence handling challenging conversations
A patient, empathetic, and resilient approach
Strong communication skills and attention to detail
The ability to balance customer care with sales awareness
Availability to commit to the full duration of the contract

Job Responsibility

Supporting vulnerable customers with care and professionalism
Resolving late or lost delivery issues
Validating customer identification accurately
Discussing and offering fuel and energy packages
Managing difficult or sensitive conversations calmly
Identifying and suggesting appropriate upsell opportunities

What we offer

Bonus (OTE £30,000)

Fulltime

New

Claims Clerk

The Claims Clerk is a detail-oriented, service-focused role that provides frontl...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

Proven working experience in administrative support role (1 year required)
Ability to perform filing and record keeping tasks
Data entry and word processing skills (required)
Excellent organizational, time management, and communication skills (required)
Ability to use word processing applications and document management software (required)
Working knowledge of Gmail (required)
Fluency in English and Spanish (required)

Job Responsibility

Provide first-line responses and resolutions to internal and external issues via email
Import or build claims and assign to handler
Answer and direct incoming phone calls
Assign emails to the appropriate claim handler
Monitor receipt of payments for payment plans and maintain detailed payment records
Audit delinquent payment plans and report them to the appropriate claim handler
Handle all incoming communication and inquiries that do not require the expertise of a claim handler or manager
Ensure proper recording, documentation and closure of all queries in the email queue
Provide translation of Spanish communications
Recommend procedure modifications or improvements as needed

What we offer

Monthly grocery vouchers
Vacation days
Savings fund
Medical insurance (including dental and vision plans)
Casual dress code
Office wide engagement activities, team events, happy hours
New Guadalajara office located in Torre 1500
Free coffee
Free counseling sessions through Employee Assistance Program
Referral Program

Fulltime

Call Handler

Brook-St Hiredonline

Location:
United Kingdom , Northampton

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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Requirements:

Additional Information:

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