Call Handler

• To work with the team to meet the business plan lease up goal, time scales and revenue targets whilst ensuring a good knowledge of occupancy/void levels
• Answer inbound calls, qualify new customer enquiries, register their rental requirements, match their requirements to the appropriate apartment and book viewing tours
• To pro-actively contact and qualify new customer enquiries, register their rental requirements, match their requirements to the appropriate apartment and book viewing tours
• Negotiate appropriately and close potential customers to live with Quintain Living whilst working within the businesses promotional guidelines
• Promote and sell additional revenue generating services such as parking, storage facilities, lounge hire etc
• Promote Quintain Living and Wembley Park by building value in both with expertise as a product knowledge expert
• Work in close collaboration with Resident team to ensure every arrival (viewing tour and move-in) has a seamless exceptional experience
• To support and set up leasing open days and contribute to corporate customer events where required
• Make recommendations with regard to monthly rents and rent ability of respective apartments
• To help develop a community within Quintain Living through fashioning and facilitating Quintain Living resident events when required
• Build strong and enduring relationships, both internally and externally
• Be the champion of our customers. Consistently look at ways we can improve the customer experience and journey through NPS feedback. Ensure every customer and resident have a fantastic Quintain Living experience
• To ensure the software system is up to date and accurate at all times
• Ensure documentation and initial payments are accurate and compliant
• To feed back to the Leasing Manager on customer responses and headline rents

• Be able to communicate successfully with a diverse range of people
• Excellent time management and prioritisation skills
• Hungry to achieve and possesses a strong desire to develop themselves
• A team player who thrives under the pressure and can work to sales targets
• Places the customer at the heart of everything they do
• IT literate with the ability to learn new software skills

Competitive Salary and Benefits