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Call handler admin officer

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Brook-St Hiredonline

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Location:
United Kingdom , Leicester

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

12.36 - 13.25 GBP / Hour
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Job Description:

MOJ - Call Handler/Admin Officer. Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as Call Handler/Admin Officer. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

Job Responsibility:

  • Drafting
  • Operations
  • Checking and verifying
  • Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations

Requirements:

  • Maintain accurate and concise notes on appropriate operating systems following each telephone call
  • Answer a broad spectrum of telephone enquiries within the centre
  • Work as a team to problem solve, assess the impact of new Standard Operating Procedures (SOPS) and contribute to small projects
  • Be a team player, supporting the team with workload, sharing best practice and knowledge with colleagues
  • Be responsible for own development and be flexible with assisting other business areas when required
  • Look for innovative ways to continually improve the customer experience through the use of problem solving tools
  • Behaviour at all times to be in line with the Civil Service Code of Conduct and the MOJ Equality & Diversity Policy
  • Ensure compliance and that administration documentation meets quality standards
  • Accurately email queries that cannot be answered without recourse to the case file to the appropriate team
  • Undertake training and attend team briefs & office meetings to maintain skills & knowledge needed to carry out job
  • Deliver a helpful, prompt, polite and 'right first time' service to our internal and external customers
  • Basic DBS clearance (to be applied for by Brook Street upon successful application)
  • No annual leave during training period
  • For candidates who have spent 6 months or longer outside of the UK in the last 5 years, an additional overseas police check is required (candidate's responsibility to provide)
What we offer:
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria (via Brook Street website registration)

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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