Call Centre Supervisor Job at Vodafone (Dar Es Salaam)

New

Out of Hours Contact Centre Supervisor

Location

United Kingdom , Macclesfield

Salary:

21887.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous supervisory or team leadership experience within a contact centre environment
Strong coaching and people management skills
Experience managing performance against KPIs
Excellent communication and interpersonal skills
Ability to make decisions under pressure
Customer-focused mindset

Job Responsibility

Take full ownership of Out of Hours service delivery
Lead, motivate and develop the Weekend, Evening and Night teams
Monitor live service levels and take proactive action to maintain performance targets
Manage resource allocation and workload distribution across Out of Hours operations
Act as the primary escalation point for operational issues occurring Out of Hours
Ensure emergency and reactive customer requirements are managed effectively
Conduct coaching sessions, performance reviews and quality monitoring
Manage escalated customer contacts and complaints where required
Drive continuous improvement initiatives across service, quality and productivity
Participate in the management on-call rota and support major incidents and escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Parttime

Ts Cross Technology Systems Integration Specialist

The Collaboration Technical Services (TS) Systems Integration Specialist is a se...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Bachelor's degree or equivalent in Information Technology or Computing or a related field

Job Responsibility

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization

Fulltime

Concierge Supervisor

Our company is seeking a highly motivated and organized Corporate Concierge to j...

Location

Canada , Toronto

Salary:

26.00 CAD / Hour

Canteen

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience in administration or customer service
Strong communication and analytical skills, well-developed interpersonal skills, excellent written and verbal communication skills
Well-developed organization skills, ability to adapt to changing circumstances with ease
Proficiency in Event Management Software, EMS is a bonus
Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint)

Job Responsibility

Greet each guest or client warmly and builds memorable experiences for all guests
Coordinate service based on each client’s individual needs, according to event BEOs (Banquet Event Orders)
Accommodate guest requests in a timely and courteous manner, ensuring follow-up if necessary
Use a “personal touch” in all email correspondence with clients before, during, and after events
Work with the client team and onsite booking system to coordinate movement and bookings throughout the Conference Centre and premium dining floors
Collaborate with the Events Team to address needs on the conference floors and premium dining floors
Demonstrate the ability to think creatively and solve problems based on the needs of the business
Anticipate, identify, communicate, and seek solutions for operational challenges
Manage incoming phone calls and client requests in a timely manner
Read and respond to email correspondence as required

What we offer

Health and Safety
Health Benefits (comprehensive health, vision, and dental care coverage)
A Focus on Mental Health and Wellness
Employment Assistance Program
Diversity Inclusion Action Councils (DIAC)

Fulltime

Haematology Consultant

An exciting opportunity has arisen for a Consultant Haematologist to join a well...

Location

United Kingdom , East of England

Salary:

109725.00 - 145478.00 GBP / Year

Remedium Partners

Expiration Date

Until further notice

Requirements

MBBS or equivalent medical qualification
MRCP Part 1 and Part 2
Full GMC Registration with a licence to practise
Entry on the GMC Specialist Register in Haematology or within 6 months of CCT or CESR on the interview date
Clinical training equivalent to UK CCT in Haematology or General Internal Medicine
Minimum 1 year NHS experience
Strong experience in Clinical Haematology
Laboratory Haematology
Blood film morphology
Haemato-oncology services

Job Responsibility

Provide comprehensive inpatient and outpatient Haematology services
Manage patients attending new clinics, follow-up clinics, and chemotherapy/day units
Provide advice regarding blood film morphology, bone marrow interpretation, clotting and bleeding disorders, and blood product administration
Conduct regular ward rounds and inpatient reviews
Participate in Haematology on-call services
Support anticoagulation and coagulation services
Deliver telephone follow-up clinics and specialist haematology clinics
Participate in haemato-oncology multidisciplinary meetings (MDTs)
1 day per week at a tertiary referral centre to develop a specialist interest
Contribute to Getting It Right First Time (GIRFT)

Fulltime

Ts Cross Technology Systems Integration Specialist

The Collaboration Technical Services (TS) Systems Integration Specialist is a se...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Bachelor's degree or equivalent in Information Technology or Computing or a related field

Job Responsibility

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization

Fulltime

Supervisor

Mountjoy Ltd provides Reactive Maintenance and PPM to buildings in the Horsham a...

Location

United Kingdom , Horsham

Salary:

43500.00 - 44500.00 GBP / Year

Mountjoy

Expiration Date

Until further notice

Requirements

3+ years' experience working in a Property Maintenance environment completing reactive and PPM tasks (Essential)
Technical background in a Hard FM environment as a Supervisor
Able to recruit and induct staff ensuring they have a professional introduction to the company and contract
Be the technical expert for associated works, providing efficient and effective solutions where required
Able to support and coach a team in the achievement of the standards and quality we are striving for
Able to operate in a changing and evolving environment and enjoy the challenge
Possess interpersonal skills and the ability to communicate at all levels in a professional and courteous way, whilst accepting challenges from colleagues, tenants and our client
Have an organised approach to work, time management and to organise a diary
Able to apply a practical approach and solutions to Health & Safety
Proficient in MS Office, particularly excel, to an intermediate level and be able to understand how Mountjoy's FES system interacts with other systems

Job Responsibility

Keep the Call Centre and the Client up to date with the overall delivery of works and progress
Build the relationship with the Client liaising with them to keep them up to date with the overall delivery of the works and how these are progressing
Liaising with the building users and ensuring they are kept within the communication loop, to fully understand the process, schedule of works and what the next enabling steps are
Report to the office and resource controller keeping them fully up to speed with the status of the programme of works under your control
Manage and support the operatives in their learning and development, ensuring they have the right technical and organisational skills to do their job
Support for the Contract Manager when needed in the scoping, pricing and delivery of jobs
Manage work on site and update regularly to make sure work is completed in a timely, professional and efficient manner
Carry out quality checks on completed works when required and document the findings, making sure that any issues are passed on to the Call Centre to allow prompt rectification
Support the Resource Controller in delivering the service i.e. with technical support with resourcing etc
Understand and enforce health and safety at all times, carrying out toolbox talks, Operative assessments and other training with the team, whether on site or in the office

Fulltime

Bid Patrol Officer

Job Title: BID Patrol Officer Location: Fulham About Argenbright Security ...

Location

United Kingdom , Fulham

Salary:

15.50 GBP / Hour

ASEL GROUP

Expiration Date

Until further notice

Requirements

Valid SIA Security Licence (Door Supervisor or Security Guarding)
Excellent communication and interpersonal skills
Proven experience in customer service, hospitality, or community engagement
Confident in resolving conflict through communication
IT literate and comfortable using mobile reporting systems (DISC, Vicinity, etc.)
Smart, approachable, and professional presentation

Job Responsibility

Maintain a high-visibility, professional presence across the BID area
Engage daily with BID levy payers, offering support and advice
Record accurate business contact details using the Vicinity CRM system
Identify local issues and report them through DISC or the ASEL Security Operations Centre (SOC)
Assist visitors with directions, city information, and reassurance
Promote civic pride and positive behaviour through communication and visibility
Conduct dynamic patrols across the BID area, reporting public-realm or safety issues
Respond to business calls for support using calm, non-confrontational methods
Deter anti-social behaviour through engagement and early intervention
Use communication and de-escalation techniques to safely manage situations

What we offer

Perkbox – rewards and discounts platform
Apprenticeship opportunities
Employee of the Month scheme (£50 reward)
110% Club recognition for outstanding performers with major prizes
WageStream – access earned wages before payday
Employee Assistance Programme (EAP) for confidential support
Career progression and ongoing training

Fulltime

Clinical Oncology - Consultant

An excellent opportunity has arisen for a Locum Consultant Clinical Oncologist t...

Location

United Kingdom , North West England

Salary:

109725.00 - 145478.00 GBP / Year

Remedium Partners

Expiration Date

Until further notice

Requirements

MBBS or equivalent medical qualification
Full GMC Registration with Licence to Practise
CCT in Clinical Oncology (or equivalent) or within 6 months of interview
Entry on GMC Specialist Register for Clinical Oncology (or eligible within 6 months)
Minimum 1 year NHS experience
Wide Oncology experience, including Radiotherapy and Chemotherapy
Experience as a trained Clinical Supervisor
Evidence of Clinical Leadership
Experience in audit and service development
Strong multidisciplinary working experience

Job Responsibility

Provide a comprehensive Consultant-led Clinical Oncology service alongside Consultant colleagues
Lead and develop specialist oncology services in Gynaecology and Upper GI cancers
Deliver outpatient clinics, inpatient reviews, radiotherapy and chemotherapy management
Participate in multidisciplinary team (MDT) meetings for site-specific cancer pathways
Undertake radiotherapy planning, peer review and treatment decision-making
Work collaboratively with surgeons, physicians, radiologists, pathologists and specialist nurses
Participate in the out-of-hours Consultant on-call rota
Support service continuity during Consultant colleagues' annual leave and study leave
Supervise and mentor junior doctors and trainees
Contribute to undergraduate, postgraduate and continuing medical education

Fulltime

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