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Call Centre Supervisor

QIC digital hub

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Location:
Egypt , Cairo

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Call Centre Supervisor to join our growing team based in Cairo, Egypt. This role requires a strong understanding of how to grow an efficient sales team, focusing on providing excellent outreach and support for our potential and active clients, and building a positive culture and teamwork. We would like this person to join us in Cairo, but a relocation to Doha, Qatar, might be required in future.

Job Responsibility:

  • Managing the telesales team, ensuring the KPIs are constantly met, and relevant protocols for improving quality of sales and support are being constantly implemented
  • Recruiting and selecting agents and team leads, making final hiring decisions
  • Providing mentorship, coaching, and training for the team
  • Setting goals, prioritising tasks, and monitoring execution
  • Monitoring team satisfaction and engagement levels
  • Initiating and implementing efficiency and automation improvement projects
  • Building a culture of accountability, proactivity, and teamwork

Requirements:

  • Bachelor’s degree
  • additional education in relevant fields is an advantage
  • 3+ years of proven experience managing large-scale call centres (100+ FTE), preferably in multi-country and multi-product environments
  • Proven track record of establishing and scaling daily call centre operations in sales and support, calls and chats, covering both on-site and remote staff
  • Experience in workforce management — forecasting, scheduling, and capacity planning
  • Solid knowledge of COPC standards and best practices in contact centre management
  • Demonstrated ability to analyse performance data, identify trends, and develop actionable insights
  • High level of empathy with strong interpersonal skills to work directly with employees on performance improvement
  • Proactive, results-oriented mindset combined with strong problem-solving and decision-making skills
  • Perfect command of English and Arabic, both spoken and written
What we offer:
  • Competitive salary, health and life insurance coverage, and employee-friendly policies
  • Bonus system based on business performance and the team effort
  • Structured development programs, professional certifications, and clear promotion paths
  • Work on innovative insurance products and contribute to the company’s digital future
  • Vibrant workplace culture with diverse teams, collaborative atmosphere, and values built on service excellence
  • Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
  • Extra paid leave
  • Language classes
  • Meeting with experts
  • Professional development
  • QIC running club
  • Relocation support
  • Remote health insurance
  • Tax consultations
  • Travel discounts
  • USD, EUR, or AED salary payouts

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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