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Miele GB Logo Miele GB · Call Center

Call Centre Sales Manager

United Kingdom, Abingdon 60000.00 GBP / Year · Job Posted January 16, 2026
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Job Description

This role plays a pivotal role in ensuring our direct to consumer sales activities align with business growth targets. Leading the Call Centre Telesales team you will be charged with driving the performance of a dedicated sales team, with a direct focus on achieving and exceeding targets. Your leadership will enable the team to deliver the highest standard of customer service while optimising sales conversions.

Job Responsibility

  • Lead, coach, and motivate a sales team to achieve and exceed sales targets and KPIs
  • Develop and implement sales strategies tailored to improve call centre performance
  • Monitor and analyse call centre metrics for continuous process improvement
  • Ensure customer satisfaction is prioritised through exceptional service delivery
  • Work closely with cross-functional teams including marketing and product teams to align on sales campaigns
  • Prepare and present regular performance reports to senior leadership
  • Be a voice of influence to drive change and enhancements within the Direct to Consumer journey
  • Ensure consistency and maintaining exceptional standards of execution in all consumer interactions
  • Optimise processes and procedures to elevate customer experience, boost sales, and improve margins
  • Facilitate post-implementation review processes for all initiatives, analyse findings, and recommend business improvements
  • Play a critical role in the effective planning and management of consumer demand and seasonality through strategic workforce management

Requirements

  • Substantial experience in call centre management and sales
  • Excellent communication skills
  • Strategic mindset
  • Driven by data-informed decision making
  • Track record of inspiring teams to meet and exceed targets through effective leadership

What we offer

  • Competitive benefits package
  • Strong commitment to personal development and growth
  • Health and wellness benefits
  • Training and development opportunities
  • Competitive and evolving pay and benefits packages
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