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Call Centre Sales Manager

miele.co.uk Logo

Miele GB

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Location:
United Kingdom , Abingdon

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

60000.00 GBP / Year
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Job Description:

This role plays a pivotal role in ensuring our direct to consumer sales activities align with business growth targets. Leading the Call Centre Telesales team you will be charged with driving the performance of a dedicated sales team, with a direct focus on achieving and exceeding targets. Your leadership will enable the team to deliver the highest standard of customer service while optimising sales conversions.

Job Responsibility:

  • Lead, coach, and motivate a sales team to achieve and exceed sales targets and KPIs
  • Develop and implement sales strategies tailored to improve call centre performance
  • Monitor and analyse call centre metrics for continuous process improvement
  • Ensure customer satisfaction is prioritised through exceptional service delivery
  • Work closely with cross-functional teams including marketing and product teams to align on sales campaigns
  • Prepare and present regular performance reports to senior leadership
  • Be a voice of influence to drive change and enhancements within the Direct to Consumer journey
  • Ensure consistency and maintaining exceptional standards of execution in all consumer interactions
  • Optimise processes and procedures to elevate customer experience, boost sales, and improve margins
  • Facilitate post-implementation review processes for all initiatives, analyse findings, and recommend business improvements
  • Play a critical role in the effective planning and management of consumer demand and seasonality through strategic workforce management

Requirements:

  • Substantial experience in call centre management and sales
  • Excellent communication skills
  • Strategic mindset
  • Driven by data-informed decision making
  • Track record of inspiring teams to meet and exceed targets through effective leadership
What we offer:
  • Competitive benefits package
  • Strong commitment to personal development and growth
  • Health and wellness benefits
  • Training and development opportunities
  • Competitive and evolving pay and benefits packages

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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